Operators, news, discussions and hacks

You can read the news on the MTS website here. I won't bore you with citations, there are a lot of heartfelt words about how "good and fresh" the new tariffs are and how useful it is to get rid of all sorts of irrelevant antiquities. The actual information in the news is zero point zero, and the name "Super Zero" is not even mentioned there, they will notify of a forced transfer to another tariff on an individual basis by SMS. As far as I heard, the closing of the Super Zero tariffs is planned for February 18, 2019. MTS is always very sensitive to the issues of news information, and such a compromise is easily explained. Formally, there is news, but there is nothing in it about the closure of tariffs, only general words. It is logical, because technically tariffs are closed not for everyone, but selectively (more on this below), which means that it is unreasonable to excite everyone with news. And then, not even an hour, people will read, become interested in their expenses and climb to change the tariff.

As a universal tariff, "Super Zero" is very stupid, calls to other networks and to MTS in addition to free minutes are inhumanely expensive. The free minutes package is its only benefit. The only, but key for most users of this tariff. However, there are those who continue to use this tariff out of habit, greatly overpaying for communication services. Do you think it's good that at least someone will benefit from the transfer to the current tariff? But they didn't guess! For a good client, MTS spares nothing and spends more than 400 rubles. per month, the archived "Super Zero" will be left as a memorable gift, continue to use it to your health and do not deny yourself anything.

The approach itself is interesting, and I've never come across this before. I do not rule out that this is generally the first experience of such a selective transfer from the archive tariff, depending on the level of the subscriber's average monthly expenses for communication. However, from the position of the operator, the decision looks logical, you must agree. Will this model become widespread? Maybe. It turns out that the format is very tempting for the operator, “dump” the “freeloaders” from the archival tariffs without touching those who pay regularly.

An interesting issue with saving options. For example, will the successfully operating "BIT Promo" still survive? Giving, if I'm not mistaken, 50 MB per day for 30 rubles. per month. An autopsy will show, but smart people predict that the option will survive when switching to a tariff of about the same release time period. For example, RED Energy. Naturally, it will probably fall off when switching to a package tariff and will most likely fall off when switching to Super MTS.

About cheap internet

You and I are well aware that buying a lot of mobile Internet is not a problem, and the price of a megabyte in a package can be a penny. It’s a completely different story with small amounts of traffic, here prices can go off scale. This is logical: the operator is not interested in the number of your used megabytes, but in the amount of rubles you spent on mobile Internet. Therefore, pay less than 200 rubles. per month (in Moscow) few people get it, except perhaps on corporate or illegally configured tariffs. Well, even on tariffs for “smart things”, but there are some inconveniences and limitations. Showed a link to a curious material in iGuides, quote:

“Tele2 sends messages about a very advantageous offer to subscribers who do not use mobile Internet. The operator offers to connect a package of 100 megabytes for only ten rubles a month. If this is not enough, you can get 1 gigabyte for 70 rubles.

This offer is valid on all Tele2 tariffs, although it turns out to be useless and unprofitable if you consume a large amount of traffic. However, it will be useful for those who want to occasionally use the mobile Internet, for example, in order to stay in touch with loved ones in instant messengers and social networks, or occasionally open the browser in search of the necessary information.

To activate a package of 100 megabytes, you need to dial the USSD command *116*580# on the smartphone keyboard, and a package of 1 GB can be connected with the command *116*583#. When the package is exhausted, you will receive a warning that in the future traffic will be charged per megabyte. Unused megabytes do not roll over to the next month. You can monitor the traffic consumption in the Tele2 mobile application.

This is such a pleasant surprise, especially for those who use the Internet from a smartphone only via Wi-Fi. And who needs cellular Internet just a little, just to keep the messenger working, for example, on the road. Ten rub. a month - nothing at all for peace of mind.

Operators, news, discussions and hacks

The publication is dated August 2018, so I checked with Tele2 the relevance of the offer. And then you know yourself, now profitable options and tariffs have a habit of disappearing quickly and without a trace. They promise that these options will live for some time, so take it while they give it. For that kind of money, you can also take it in reserve for your grandparents with their tariffs for voice, what if you decide to give them a smartphone with a large screen?

Kribrum - our future? No, it has been real for a long time!

Our present with you. Have you ever thought about how mobile operators manage to respond so quickly and effectively to any negative feedback about themselves on forums, social networks and instant messengers? Naturally, the process is automated, manually shoveling huge volumes of information "ore" would be too costly. And it is necessary to filter all this not only because the support of users in social networks by operators is declared and actually carried out.The trouble is that a person is social by nature and loves to talk, in the event of a successful hit “on the topic” on a visited resource, even a trifling, and sometimes fictional fact can start such a chain reaction that after a few hours they agree https://cars45.com.gh/1ikREa2HLWcFDDswheOrkSm4 to the point that the operator is an enemy of the people, it is high time to dispossess him of his kulaks and take away his license. And usually, after a short time, no one even remembers what served as the starting impetus, the main thing is to speak out. Truly, “the Chukchi is not a reader, the Chukchi is a writer!”, But reality must be reckoned with and such events should be stopped as quickly as possible.

Operators, News, Discussions and Hacks

We showed the link www.kribrum.ru on the forum, there are probably many such professionals on the market. Social space around the clock "wool" on the subject of negativity and beyond. But further interestingly, the approaches are different. For example, I am happy to quote my correspondence on Twitter, as literate living people almost always answer me. Although I usually ask / comment on the case, it makes no sense to set the bot on me.

Operators, news, discussions and hacks

And vice versa, the “transfer of arrows” technique is also often practiced. The main rule is to extinguish the discussion by taking a potentially bad conversation out of the public space into a personal, email, or website. Yes, anywhere. If only to stop the merciless snowball of public discussion, and then the support service will already understand the details. Or he will not understand, limiting himself to a template answer and, possibly, a small compensation in money to the balance. Here it is already interesting: a live person reacts, or for a standard response like “write us in detail about the problem. » enough robot intelligence? If it’s still alive, then the approach is irrational, even a not very “advanced” bot could easily cope with standard answers. And if the robot answers, then the approach is interesting.Logically, with such combined human + machine support, the system should assess the situation and respond flexibly, independently answering simple questions and connecting a live operator in complex cases. Guided by this jester knows how many criteria. Including site attendance is certainly taken into account. For example, on a not very crowded forum (screenshot above), in recent years I have not seen answers at all, in fact, even to relatively simple questions, only advice to write. However, with the right choice of a communication channel: a postal address, a link to a questionnaire, a questionnaire, etc. That is, a certain intelligence is present, although the system hardly considers it appropriate to spend the time of a living person participating in dialogues on this site.

In general, it can be interesting to read the correspondence with the support service, including in the examples you send. It seems that we are already seeing several levels of interaction: artificial intelligence responding to keywords, then a live ordinary employee, then a specialist who analyzes complex cases. Perhaps there are intermediate "living instances". Judging by the examples of correspondence, it makes sense to follow a few simple rules to get the result.

  • Regardless of the degree of your own irritation, avoid obscene language, accusations of "theft", etc. You will take your soul away, but with a very high degree of probability you will receive a polite reply and nothing more. Leaving the question of politeness behind the scenes, this is just an unreasonable dead-end path.
  • Do not write long messages with a detailed description of the entire life path of the sim card, and, moreover, your own. Your opinion about the moral character of the operator is also not interesting for the employee, believe me. Several times I received such detailed letters from you that the essence of the problem was lost or stupidly forgotten even in the process of mastering the message. Having finished reading, I asked myself the question “so what is the problem?” and started reading from the beginning. Now imagine an employee who is handling several emails from different people almost at the same time. If you need to clarify something, they will ask an additional question.
  • Don't throw out a bunch of problems and questions at once. Like, since I sat down to write, at the same time I will complain about this, about this, and, by the way, I don’t like this either for a long time. One letter - one question or problem, that's all. An employee deals with a specific problem, and not enthusiastically explores the twists and turns of the different storylines of your romance with the operator.

In general, use basic common sense and don't count too much on a thoughtful examination of your question anyway. Especially in the case of the claim nature of the appeal. It is only in the literature that “every unhappy family is unhappy in its own way”, and in queuing systems the vast majority of questions and claims are typical. A dozen or one and a half ready-made response templates allow you not to think too much and work quickly.

Beeline, paid "Call me"

From January 29, 2019, Beeline introduces a fee for the Call Me service, the delivery of a request to call to the addressee was estimated at 3 rubles. You can read the news here, quotes:

With the "Call me" service, you can inform the subscriber of any Russian operator with a special command that you are waiting for his call. You can also send a request to call back to Beeline subscribers of the CIS countries and Georgia. The service is available to all Beeline subscribers.

The subscriber you ask to call you will receive an SMS on your behalf with the text: "This subscriber is asking you to call him back." You will also receive an SMS notification when your request has been delivered.

The cost of each sent request to call back will be 3 rubles. subject to delivery to the recipient. The service fee is debited regardless of the current state of the balance upon delivery of the request to call. The service, as before, will remain available even if there is no money on the account.

You can use the service by dialing the command *144*subscriber number#. The number of requests per day is no more than 10.

Operators, News, Discussions and Hacks

Remembered and found an old collage about Tarif Elk, a popular way to notify a person of a desire to communicate at his expense. And what will be the advantage of the becoming paid service "Call me" now? In the end, if you need to report something urgent, then it will be cheaper to just call and talk for a minute or two. If you read the news and the description of the service, then such a service still has some advantages.

  • You can also send a "Call me" request with a negative balance, when it will not work to call and reset the call.
  • Unlike a call, the service somewhat guarantees the receipt of the request, you receive a notification when the message is successfully delivered. Yes, and the treasured 3 rubles. should be debited only in case of successful SMS delivery.

It would seem that the current and potential audience of this service is small, was it worth it to start a rise in price? In fact, the current introduction of a fee for the service is quite motivated and is probably associated with the introduction of new pricing procedures in intranet roaming, you can read our detailed analysis here. For those who ride in Russia, incoming calls become free of charge, and outgoing calls within the region of stay - at home tariff. That is, the region of presence, as it were, becomes home, and the "native" home - on the contrary, outgoing calls home become for travelers at the price of intercity. Of course, for those who do not have intercity within Russia included in the tariff package of minutes. At the same time, calls to a traveler from his "home" city remain at the price of local ones, because this price depends on the place of "registration" of the SIM card, and not the place of the actual stay of its owner at the time of receiving the incoming call. This is where the service gets really interesting: the traveler sends a “Call me” message, a friend/relative calls them at their home rate, and the traveler enjoys free incoming calls. Fans of savings will be able to do without connecting paid options for traveling around the country. Presumably, for such "economists" they made "Call Me" paid, in order to collect at least three rubles for each conversation.

Well, it's not that expensive. At the same time, they will collect a certain amount of money from those who use this service now, but at the same time do not abuse reading the news on the website of their operator.

Operators, news, discussions and life hacks

Super Zero is closed at MTS, why and who will suffer? A little-known "reserve" of cheap mobile Internet in Tele2. Customer support by cellular operators for their subscribers, why social space monitoring is needed and how it works. The “Call me” service becomes paid in Beeline, why was it done on an obviously niche service?

Super Zero MTS - everything

So the end of an era has come, they are closing and withdrawing from circulation Super Zero, at one time the most popular tariff without a monthly fee. Yes, even today it is popular with fans of talking for free within the network. The option with free minutes for replenishing the balance was especially good. I know a man who monthly performed some intricate maneuver, chasing money between two phones. Then I was too lazy to ask about the details, but now they told me. It turns out that free 30 (or 20?) minutes a day within the network were given for a significant replenishment of the balance of 400 rubles per month, and the withdrawal of this money was not supposed to be provided. And then something skewed in the billing, and it became possible to pull this money from the balance. Those who knew about this life hack have been using it successfully for many years.

Operators, news, discussions and hacks

You can read the news on the MTS website here. I won't bore you with citations, there are a lot of heartfelt words about how "good and fresh" the new tariffs are and how useful it is to get rid of all sorts of irrelevant antiquities. The actual information in the news is zero point zero, and the name "Super Zero" is not even mentioned there, they will notify of a forced transfer to another tariff on an individual basis by SMS. As far as I heard, the closing of the Super Zero tariffs is planned for February 18, 2019. MTS is always very sensitive to the issues of news information, and such a compromise is easily explained. Formally, there is news, but there is nothing in it about the closure of tariffs, only general words. It is logical, because technically tariffs are closed not for everyone, but selectively (more on this below), which means that it is unreasonable to excite everyone with news. And then, not even an hour, people will read, become interested in their expenses and climb to change the tariff.

As a universal tariff, "Super Zero" is very stupid, calls to other networks and to MTS in addition to free minutes are inhumanely expensive. The free minutes package is its only benefit. The only, but key for most users of this tariff. However, there are those who continue to use this tariff out of habit, greatly overpaying for communication services. Do you think it's good that at least someone will benefit from the transfer to the current tariff? But they didn't guess! For a good client, MTS spares nothing and spends more than 400 rubles. per month, the archived "Super Zero" will be left as a memorable gift, continue to use it to your health and do not deny yourself anything.

The approach itself is interesting, and I've never come across this before. I do not rule out that this is generally the first experience of such a selective transfer from the archive tariff, depending on the level of the subscriber's average monthly expenses for communication. However, from the position of the operator, the decision looks logical, you must agree. Will this model become widespread? Maybe. It turns out that the format is very tempting for the operator, “dump” the “freeloaders” from the archival tariffs without touching those who pay regularly.

An interesting issue with saving options. For example, will the successfully operating "BIT Promo" still survive? Giving, if I'm not mistaken, 50 MB per day for 30 rubles. per month. An autopsy will show, but smart people predict that the option will survive when switching to a tariff of about the same release time period. For example, RED Energy. Naturally, it will probably fall off when switching to a package tariff and will most likely fall off when switching to Super MTS.

About cheap internet

You and I are well aware that buying a lot of mobile Internet is not a problem, and the price of a megabyte in a package can be a penny. It’s a completely different story with small amounts of traffic, here prices can go off scale. This is logical: the operator is not interested in the number of your used megabytes, but in the amount of rubles you spent on mobile Internet. Therefore, pay less than 200 rubles. per month (in Moscow) few people get it, except perhaps on corporate or illegally configured tariffs. Well, even on tariffs for “smart things”, but there are some inconveniences and limitations. Showed a link to a curious material in iGuides, quote:

“Tele2 sends messages about a very advantageous offer to subscribers who do not use mobile Internet. The operator offers to connect a package of 100 megabytes for only ten rubles a month. If this is not enough, you can get 1 gigabyte for 70 rubles.

This offer is valid on all Tele2 tariffs, although it turns out to be useless and unprofitable if you consume a large amount of traffic. However, it will be useful for those who want to occasionally use the mobile Internet, for example, in order to stay in touch with loved ones in instant messengers and social networks, or occasionally open the browser in search of the necessary information.

To activate a package of 100 megabytes, you need to dial the USSD command *116*580# on the smartphone keyboard, and a package of 1 GB can be connected with the command *116*583#. When the package is exhausted, you will receive a warning that in the future traffic will be charged per megabyte. Unused megabytes do not roll over to the next month. You can monitor the traffic consumption in the Tele2 mobile application.

This is such a pleasant surprise, especially for those who use the Internet from a smartphone only via Wi-Fi. And who needs cellular Internet just a little, just to keep the messenger working, for example, on the road. Ten rub. a month - nothing at all for peace of mind.

Operators, news, discussions and hacks

The publication is dated August 2018, so I checked with Tele2 the relevance of the offer. And then you know yourself, now profitable options and tariffs have a habit of disappearing quickly and without a trace. They promise that these options will live for some time, so take it while they give it. For that kind of money, you can also take it in reserve for your grandparents with their tariffs for voice, what if you decide to give them a smartphone with a large screen?

Kribrum - our future? No, it has been real for a long time!

Our present with you. Have you ever thought about how mobile operators manage to respond so quickly and effectively to any negative feedback about themselves on forums, social networks and instant messengers? Naturally, the process is automated, manually shoveling huge volumes of information "ore" would be too costly. And it is necessary to filter all this not only because the support of users in social networks by operators is declared and actually carried out.The trouble is that a person is social by nature and loves to talk, in the event of a successful hit “on the topic” on a visited resource, even a trifling, and sometimes fictional fact can start such a chain reaction that after a few hours they agree https://cars45.com.gh/1ikREa2HLWcFDDswheOrkSm4 to the point that the operator is an enemy of the people, it is high time to dispossess him of his kulaks and take away his license. And usually, after a short time, no one even remembers what served as the starting impetus, the main thing is to speak out. Truly, “the Chukchi is not a reader, the Chukchi is a writer!”, But reality must be reckoned with and such events should be stopped as quickly as possible.

Operators, News, Discussions and Hacks

We showed the link www.kribrum.ru on the forum, there are probably many such professionals on the market. Social space around the clock "wool" on the subject of negativity and beyond. But further interestingly, the approaches are different. For example, I am happy to quote my correspondence on Twitter, as literate living people almost always answer me. Although I usually ask / comment on the case, it makes no sense to set the bot on me.

Operators, news, discussions and hacks

And vice versa, the method of "transfer arrows" is also often practiced. The main rule is to extinguish the discussion by taking a potentially bad conversation out of the public space into a personal, email, or website. Yes, anywhere. If only to stop the merciless snowball of public discussion, and then the support service will already understand the details. Or he will not understand, limiting himself to a template answer and, possibly, a small compensation in money to the balance. Here it is already interesting: a live person reacts, or for a standard response like “write us in detail about the problem. » enough robot intelligence? If it’s still alive, then the approach is irrational, even a not very “advanced” bot could easily cope with standard answers. And if the robot answers, then the approach is interesting.Logically, with such combined human + machine support, the system should assess the situation and respond flexibly, independently answering simple questions and connecting a live operator in complex cases. Guided by this jester knows how many criteria. Including site attendance is certainly taken into account. For example, on a not very crowded forum (screenshot above), in recent years I have not seen answers at all, in fact, even to relatively simple questions, only advice to write. However, with the right choice of a communication channel: a postal address, a link to a questionnaire, a questionnaire, etc. That is, a certain intelligence is present, although the system hardly considers it appropriate to spend the time of a living person participating in dialogues on this site.

In general, it can be interesting to read the correspondence with the support service, including in the examples you send. It seems that we are already seeing several levels of interaction: artificial intelligence responding to keywords, then a live ordinary employee, then a specialist who analyzes complex cases. Perhaps there are intermediate "living instances". Judging by the examples of correspondence, it makes sense to follow a few simple rules to get the result.

  • Regardless of the degree of your own irritation, avoid obscene language, accusations of "theft", etc. You will take your soul away, but with a very high degree of probability you will receive a polite reply and nothing more. Leaving the question of politeness behind the scenes, this is just an unreasonable dead-end path.
  • Do not write long messages with a detailed description of the entire life path of the sim card, and, moreover, your own. Your opinion about the moral character of the operator is also not interesting for the employee, believe me. Several times I received such detailed letters from you that the essence of the problem was lost or stupidly forgotten even in the process of mastering the message. Having finished reading, I asked myself the question “so what is the problem?” and started reading from the beginning. Now imagine an employee who is handling several emails from different people almost at the same time. If you need to clarify something, they will ask an additional question.
  • Don't throw out a bunch of problems and questions at once. Like, since I sat down to write, at the same time I will complain about this, about this, and, by the way, I don’t like this either for a long time. One letter - one question or problem, that's all. An employee deals with a specific problem, and not enthusiastically explores the twists and turns of the different storylines of your romance with the operator.

In general, use basic common sense and don't count too much on a thoughtful examination of your question anyway. Especially in the case of the claim nature of the appeal. It is only in the literature that “every unhappy family is unhappy in its own way”, and in queuing systems the vast majority of questions and claims are typical. A dozen or one and a half ready-made response templates allow you not to think too much and work quickly.

Beeline, paid "Call me"

From January 29, 2019, Beeline introduces a fee for the Call Me service, the delivery of a request to call to the addressee was estimated at 3 rubles. You can read the news here, quotes:

With the "Call me" service, you can inform the subscriber of any Russian operator with a special command that you are waiting for his call. You can also send a request to call back to Beeline subscribers of the CIS countries and Georgia. The service is available to all Beeline subscribers.

The subscriber you ask to call you will receive an SMS on your behalf with the text: "This subscriber is asking you to call him back." You will also receive an SMS notification when your request has been delivered.

The cost of each sent request to call back will be 3 rubles. subject to delivery to the recipient. The service fee is debited regardless of the current state of the balance upon delivery of the request to call. The service, as before, will remain available even if there is no money on the account.

You can use the service by dialing the command *144*subscriber number#. The number of requests per day is no more than 10.

Operators, News, Discussions and Hacks

Remembered and found an old collage about Tarif Elk, a popular way to notify a person of a desire to communicate at his expense. And what will be the advantage of the becoming paid service "Call me" now? In the end, if you need to report something urgent, then it will be cheaper to just call and talk for a minute or two. If you read the news and the description of the service, then such a service still has some advantages.

  • You can also send a "Call me" request with a negative balance, when it will not work to call and reset the call.
  • Unlike a call, the service somewhat guarantees the receipt of the request, you receive a notification when the message is successfully delivered. Yes, and the treasured 3 rubles. should be debited only in case of successful SMS delivery.

It would seem that the current and potential audience of this service is small, was it worth it to start a rise in price? In fact, the current introduction of a fee for the service is quite motivated and is probably associated with the introduction of new pricing procedures in intranet roaming, you can read our detailed analysis here. For those who ride in Russia, incoming calls become free of charge, and outgoing calls within the region of stay - at the home rate. That is, the region of presence, as it were, becomes home, and the "native" home - on the contrary, outgoing calls home become for travelers at the price of intercity. Of course, for those who do not have intercity within Russia included in the tariff package of minutes. At the same time, calls to a traveler from his "home" city remain at the price of local ones, because this price depends on the place of "registration" of the SIM card, and not the place of the actual stay of its owner at the time of receiving the incoming call. This is where the service gets really interesting: the traveler sends a “Call me” message, a friend/relative calls them at their home rate, and the traveler enjoys free incoming calls. Fans of savings will be able to do without connecting paid options for traveling around the country. Presumably, for such “economists” they made “Call Me” paid, in order to collect at least three rubles for each conversation.

Well, it's not that expensive. At the same time, they will collect a certain amount of money from those who use this service now, but at the same time do not abuse reading the news on the website of their operator.

Operators, news, discussions and life hacks

Super Zero is closed at MTS, why and who will suffer? A little-known "reserve" of cheap mobile Internet in Tele2. Customer support by cellular operators for their subscribers, why social space monitoring is needed and how it works. The “Call me” service becomes paid in Beeline, why was it done on an obviously niche service?

Super Zero MTS - everything

So the end of an era has come, they are closing and withdrawing from circulation Super Zero, at one time the most popular tariff without a monthly fee. Yes, even today it is popular with fans of talking for free within the network. The option with free minutes for replenishing the balance was especially good. I know a man who monthly performed some intricate maneuver, chasing money between two phones. Then I was too lazy to ask about the details, but now they told me. It turns out that free 30 (or 20?) minutes a day within the network were given for a significant replenishment of the balance of 400 rubles per month, and the withdrawal of this money was not supposed to be provided. And then something skewed in the billing, and it became possible to pull this money from the balance. Those who knew about this life hack have been using it successfully for many years.

Operators, news, discussions and hacks

You can read the news on the MTS website here. I won't bore you with citations, there are a lot of heartfelt words about how "good and fresh" the new tariffs are and how useful it is to get rid of all sorts of irrelevant antiquities. The actual information in the news is zero point zero, and the name "Super Zero" is not even mentioned there, they will notify of a forced transfer to another tariff on an individual basis by SMS. As far as I heard, the closing of the Super Zero tariffs is planned for February 18, 2019. MTS is always very sensitive to the issues of news information, and such a compromise is easily explained. Formally, there is news, but there is nothing in it about the closure of tariffs, only general words. It is logical, because technically tariffs are closed not for everyone, but selectively (more on this below), which means that it is unreasonable to excite everyone with news. And then, not even an hour, people will read, become interested in their expenses and climb to change the tariff.

As a universal tariff, "Super Zero" is very stupid, calls to other networks and to MTS in addition to free minutes are inhumanely expensive. The free minutes package is its only advantage. The only, but key for most users of this tariff. However, there are those who continue to use this tariff out of habit, greatly overpaying for communication services. Do you think it's good that at least someone will benefit from the transfer to the current tariff? But they didn't guess! For a good client, MTS spares nothing and spends more than 400 rubles. per month, the archived "Super Zero" will be left as a memorable gift, continue to use it to your health and do not deny yourself anything.

The approach itself is interesting, and I've never come across this before. I do not rule out that this is generally the first experience of such a selective transfer from the archive tariff, depending on the level of the subscriber's average monthly expenses for communication. However, from the position of the operator, the decision looks logical, you must agree. Will this model become widespread? Maybe. It turns out that the format is very tempting for the operator, “dump” the “freeloaders” from the archival tariffs without touching those who pay regularly.

An interesting issue with saving options. For example, will the successfully operating "BIT Promo" still survive? Giving, if I'm not mistaken, 50 MB per day for 30 rubles. per month. An autopsy will show, but smart people predict that the option will survive when switching to a tariff of about the same release time period. For example, RED Energy. Naturally, it will probably fall off when switching to a package tariff and will most likely fall off when switching to Super MTS.

About cheap internet

You and I are well aware that buying a lot of mobile Internet is not a problem, and the price of a megabyte in a package can be a penny. It’s a completely different story with small amounts of traffic, here prices can go off scale. This is logical: the operator is not interested in the number of your used megabytes, but in the amount of rubles you spent on mobile Internet. Therefore, pay less than 200 rubles. per month (in Moscow) few people get it, except perhaps on corporate or illegally configured tariffs. Well, even on tariffs for “smart things”, but there are some inconveniences and limitations. Showed a link to a curious material in iGuides, quote:

“Tele2 sends messages about a very advantageous offer to subscribers who do not use mobile Internet. The operator offers to connect a package of 100 megabytes for only ten rubles a month. If this is not enough, you can get 1 gigabyte for 70 rubles.

This offer is valid on all Tele2 tariffs, although it turns out to be useless and unprofitable if you consume a large amount of traffic. However, it will be useful for those who want to occasionally use the mobile Internet, for example, in order to stay in touch with loved ones in instant messengers and social networks, or occasionally open the browser in search of the necessary information.

To activate a package of 100 megabytes, you need to dial the USSD command *116*580# on the smartphone keyboard, and a package of 1 GB can be connected with the command *116*583#. When the package is exhausted, you will receive a warning that in the future traffic will be charged per megabyte. Unused megabytes do not roll over to the next month. You can monitor the traffic consumption in the Tele2 mobile application.

This is such a pleasant surprise, especially for those who use the Internet from a smartphone only via Wi-Fi. And who needs cellular Internet just a little, just to keep the messenger working, for example, on the road. Ten rub. a month - nothing at all for peace of mind.

Operators, news, discussions and hacks

The publication is dated August 2018, so I checked with Tele2 the relevance of the offer. And then you know yourself, now profitable options and tariffs have a habit of disappearing quickly and without a trace. They promise that these options will live for some time, so take it while they give it. For that kind of money, you can also take it in reserve for your grandparents with their tariffs for voice, what if you decide to give them a smartphone with a large screen?

Kribrum - our future? No, it has been real for a long time!

Our present with you. Have you ever thought about how mobile operators manage to respond so quickly and effectively to any negative feedback about themselves on forums, social networks and instant messengers? Naturally, the process is automated, manually shoveling huge volumes of information "ore" would be too costly. And it is necessary to filter all this not only because the support of users in social networks by operators is declared and actually carried out.The trouble is that a person is social by nature and loves to talk, in the event of a successful hit “on the topic” on a visited resource, even a trifling, and sometimes fictional fact can start such a chain reaction that after a few hours they agree https://cars45.com.gh/1ikREa2HLWcFDDswheOrkSm4 to the point that the operator is an enemy of the people, it is high time to dispossess him of his kulaks and take away his license. And usually, after a short time, no one even remembers what served as the starting impetus, the main thing is to speak out. Truly, “the Chukchi is not a reader, the Chukchi is a writer!”, But reality must be reckoned with and such events should be stopped as quickly as possible.

Operators, News, Discussions and Hacks

We showed the link www.kribrum.ru on the forum, there are probably many such professionals on the market. Social space around the clock "wool" on the subject of negativity and beyond. But further interestingly, the approaches are different. For example, I am happy to quote my correspondence on Twitter, as literate living people almost always answer me. Although I usually ask / comment on the case, it makes no sense to set the bot on me.

Operators, news, discussions and hacks

And vice versa, the “transfer of arrows” technique is also often practiced. The main rule is to extinguish the discussion by taking a potentially bad conversation out of the public space into a personal, email, or website. Yes, anywhere. If only to stop the merciless snowball of public discussion, and then the support service will already understand the details. Or he will not understand, limiting himself to a template answer and, possibly, a small compensation in money to the balance. Here it is already interesting: a live person reacts, or for a standard response like “write us in detail about the problem. » enough robot intelligence? If it’s still alive, then the approach is irrational, even a not very “advanced” bot could easily cope with standard answers. And if the robot answers, then the approach is interesting.Logically, with such combined human + machine support, the system should assess the situation and respond flexibly, independently answering simple questions and connecting a live operator in complex cases. Guided by this jester knows how many criteria. Including site attendance is certainly taken into account. For example, on a not very crowded forum (screenshot above), in recent years I have not seen answers at all, in fact, even to relatively simple questions, only advice to write. However, with the right choice of a communication channel: a postal address, a link to a questionnaire, a questionnaire, etc. That is, a certain intelligence is present, although the system hardly considers it appropriate to spend the time of a living person participating in dialogues on this site.

In general, it can be interesting to read the correspondence with the support service, including in the examples you send. It seems that we are already seeing several levels of interaction: artificial intelligence responding to keywords, then a live ordinary employee, then a specialist who analyzes complex cases. Perhaps there are intermediate "living instances". Judging by the examples of correspondence, it makes sense to follow a few simple rules to get the result.

  • Regardless of the degree of your own irritation, avoid obscene language, accusations of "theft", etc. You will take your soul away, but with a very high degree of probability you will receive a polite reply and nothing more. Leaving the question of politeness behind the scenes, this is just an unreasonable dead-end path.
  • Do not write long messages with a detailed description of the entire life path of the sim card, and, moreover, your own. Your opinion about the moral character of the operator is also not interesting for the employee, believe me. Several times I received such detailed letters from you that the essence of the problem was lost or stupidly forgotten even in the process of mastering the message. Having finished reading, I asked myself the question “so what is the problem?” and started reading from the beginning. Now imagine an employee who is handling several emails from different people almost at the same time. If you need to clarify something, they will ask an additional question.
  • Don't throw out a bunch of problems and questions at once. Like, since I sat down to write, at the same time I will complain about this, about this, and, by the way, I don’t like this either for a long time. One letter - one question or problem, that's all. An employee deals with a specific problem, and not enthusiastically explores the twists and turns of the different storylines of your romance with the operator.

In general, use basic common sense and don't count too much on a thoughtful examination of your question anyway. Especially in the case of the claim nature of the appeal. It is only in the literature that “every unhappy family is unhappy in its own way”, and in queuing systems the vast majority of questions and claims are typical. A dozen or one and a half ready-made response templates allow you not to think too much and work quickly.

Beeline, paid "Call me"

From January 29, 2019, Beeline introduces a fee for the Call Me service, the delivery of a request to call to the addressee was estimated at 3 rubles. You can read the news here, quotes:

With the "Call me" service, you can inform the subscriber of any Russian operator with a special command that you are waiting for his call. You can also send a request to call back to Beeline subscribers of the CIS countries and Georgia. The service is available to all Beeline subscribers.

The subscriber you ask to call you will receive an SMS on your behalf with the text: "This subscriber is asking you to call him back." You will also receive an SMS notification when your request has been delivered.

The cost of each sent request to call back will be 3 rubles. subject to delivery to the recipient. The service fee is debited regardless of the current state of the balance upon delivery of the request to call. The service, as before, will remain available even if there is no money on the account.

You can use the service by dialing the command *144*subscriber number#. The number of requests per day is no more than 10.

Operators, News, Discussions and Hacks

Remembered and found an old collage about Tarif Elk, a popular way to notify a person of a desire to communicate at his expense. And what will be the advantage of the becoming paid service "Call me" now? In the end, if you need to report something urgent, then it will be cheaper to just call and talk for a minute or two. If you read the news and the description of the service, then such a service still has some advantages.

  • You can also send a "Call me" request with a negative balance, when it will not work to call and reset the call.
  • Unlike a call, the service somewhat guarantees the receipt of the request, you receive a notification when the message is successfully delivered. Yes, and the treasured 3 rubles. should be debited only in case of successful SMS delivery.

It would seem that the current and potential audience of this service is small, was it worth it to start a rise in price? In fact, the current introduction of a fee for the service is quite motivated and is probably associated with the introduction of new pricing procedures in intranet roaming, you can read our detailed analysis here. For those who ride in Russia, incoming calls become free of charge, and outgoing calls within the region of stay - at home tariff. That is, the region of presence, as it were, becomes home, and the "native" home - on the contrary, outgoing calls home become for travelers at the price of intercity. Of course, for those who do not have intercity within Russia included in the tariff package of minutes. At the same time, calls to a traveler from his "home" city remain at the price of local ones, because this price depends on the place of "registration" of the SIM card, and not the place of the actual stay of its owner at the time of receiving the incoming call. This is where the service gets really interesting: the traveler sends a “Call me” message, a friend/relative calls them at their home rate, and the traveler enjoys free incoming calls. Fans of savings will be able to do without connecting paid options for traveling around the country. Presumably, for such "economists" they made "Call Me" paid, in order to collect at least three rubles for each conversation.

Well, it's not that expensive. At the same time, they will collect a certain amount of money from those who use this service now, but at the same time do not abuse reading the news on the website of their operator.

Operators, news, discussions and life hacks

Super Zero is closed at MTS, why and who will suffer? A little-known "reserve" of cheap mobile Internet in Tele2. Customer support by cellular operators for their subscribers, why social space monitoring is needed and how it works. The “Call me” service becomes paid in Beeline, why was it done on an obviously niche service?

Super Zero MTS - everything

So the end of an era has come, they are closing and withdrawing from circulation Super Zero, at one time the most popular tariff without a monthly fee. Yes, even today it is popular with fans of talking for free within the network. The option with free minutes for replenishing the balance was especially good. I know a man who monthly performed some intricate maneuver, chasing money between two phones. Then I was too lazy to ask about the details, but now they told me. It turns out that free 30 (or 20?) minutes a day within the network were given for a significant replenishment of the balance of 400 rubles per month, and the withdrawal of this money was not supposed to be provided. And then something skewed in the billing, and it became possible to pull this money from the balance. Those who knew about this life hack have been using it successfully for many years.

You can read the news on the MTS website here. I won't bore you with citations, there are a lot of heartfelt words about how "good and fresh" the new tariffs are and how useful it is to get rid of all sorts of irrelevant antiquities. The actual information in the news is zero point zero, and the name "Super Zero" is not even mentioned there, they will notify of a forced transfer to another tariff on an individual basis by SMS. As far as I heard, the closing of the Super Zero tariffs is planned for February 18, 2019. MTS is always very sensitive to the issues of news information, and such a compromise is easily explained. Formally, there is news, but there is nothing in it about the closure of tariffs, only general words. It is logical, because technically tariffs are closed not for everyone, but selectively (more on this below), which means that it is unreasonable to excite everyone with news. And then, not even an hour, people will read, become interested in their expenses and climb to change the tariff.

As a universal tariff, "Super Zero" is very stupid, calls to other networks and to MTS in addition to free minutes are inhumanely expensive. The free minutes package is its only advantage. The only, but key for most users of this tariff. However, there are those who continue to use this tariff out of habit, greatly overpaying for communication services. Do you think it's good that at least someone will benefit from the transfer to the current tariff? But they didn't guess! For a good client, MTS spares nothing and spends more than 400 rubles. per month, the archived "Super Zero" will be left as a memorable gift, continue to use it to your health and do not deny yourself anything.

The approach itself is interesting, and I've never come across this before. I do not rule out that this is generally the first experience of such a selective transfer from the archive tariff, depending on the level of the subscriber's average monthly expenses for communication. However, from the position of the operator, the decision looks logical, you must agree. Will this model become widespread? Maybe. It turns out that the format is very tempting for the operator, “dump” the “freeloaders” from the archival tariffs without touching those who pay regularly.

An interesting issue with saving options. For example, will the successfully operating "BIT Promo" still survive? Giving, if I'm not mistaken, 50 MB per day for 30 rubles. per month. An autopsy will show, but smart people predict that the option will survive when switching to a tariff of about the same release time period. For example, RED Energy. Naturally, it will probably fall off when switching to a package tariff and will most likely fall off when switching to Super MTS.

About cheap internet

You and I are well aware that buying a lot of mobile Internet is not a problem, and the price of a megabyte in a package can be a penny. It’s a completely different story with small amounts of traffic, here prices can go off scale. This is logical: the operator is not interested in the number of your used megabytes, but in the amount of rubles you spent on mobile Internet. Therefore, pay less than 200 rubles. per month (in Moscow) few people get it, except perhaps on corporate or illegally configured tariffs. Well, even on tariffs for “smart things”, but there are some inconveniences and limitations. Showed a link to a curious material in iGuides, quote:

“Tele2 sends messages about a very advantageous offer to subscribers who do not use mobile Internet. The operator offers to connect a package of 100 megabytes for only ten rubles a month. If this is not enough, you can get 1 gigabyte for 70 rubles.

This offer is valid on all Tele2 tariffs, although it turns out to be useless and unprofitable if you consume a large amount of traffic. However, it will be useful for those who want to occasionally use the mobile Internet, for example, in order to stay in touch with loved ones in instant messengers and social networks, or occasionally open the browser in search of the necessary information.

To activate a package of 100 megabytes, you need to dial the USSD command *116*580# on the smartphone keyboard, and a package of 1 GB can be connected with the command *116*583#. When the package is exhausted, you will receive a warning that in the future traffic will be charged per megabyte. Unused megabytes do not roll over to the next month. You can monitor the traffic consumption in the Tele2 mobile application.

This is such a pleasant surprise, especially for those who use the Internet from a smartphone only via Wi-Fi. And who needs cellular Internet just a little, just to keep the messenger working, for example, on the road. Ten rub. a month - nothing at all for peace of mind.

The publication is dated August 2018, so I checked with Tele2 the relevance of the offer. Otherwise, you yourself know that now profitable options and tariffs have a habit of disappearing quickly and without a trace. They promise that these options will live for some time, so take it while they give it. For that kind of money, you can also take it in reserve for your grandparents with their voice tariffs, what if you decide to give them a smartphone with a large screen?

Kribrum - our future? No, it has been real for a long time!

Our present with you. Have you ever thought about how mobile operators manage to respond so quickly and effectively to any negative feedback about themselves on forums, social networks and instant messengers? Naturally, the process is automated, manually shoveling huge volumes of information "ore" would be too costly. And it is necessary to filter all this not only because the support of users in social networks by operators is declared and actually carried out. The trouble is that a person is social by nature and loves to talk, in the event of a successful hit “on the topic” on a visited resource, even a trifling, and sometimes fictional fact can start such a chain reaction that after a few hours they agree https://cars45 .com.gh/1ikREa2HLWcFDDswheOrkSm4 to the point that the operator is an enemy of the people, it is high time to dispossess him and take away his license. And usually, after a short time, no one even remembers what served as the starting impetus, the main thing is to speak out. Truly, "the Chukchi is not a reader, the Chukchi is a writer!", But reality must be reckoned with and such events should be stopped as quickly as possible.

Our present with you. Have you ever thought about how mobile operators manage to respond so quickly and effectively to any negative feedback about themselves on forums, social networks and instant messengers? Naturally, the process is automated, manually shoveling huge volumes of information "ore" would be too costly. And it is necessary to filter all this not only because the support of users in social networks by operators is declared and actually carried out. The trouble is that a person is social by nature and loves to talk; https://cars45.com.gh/1ikREa2HLWcFDDswheOrkSm4 https://cars45.com.gh/1ikREa2HLWcFDDswheOrkSm4 to the point that the operator is an enemy of the people, it is high time to dispossess him and take away his license. And usually, after a short time, no one even remembers what served as the starting impetus, the main thing is to speak out. Truly, “the Chukchi is not a reader, the Chukchi is a writer!” But reality must be reckoned with and such events should be stopped as quickly as possible.

We showed the link www.kribrum.ru on the forum, there are probably many such professionals on the market. Social space around the clock "wool" on the subject of negativity and beyond. But further interestingly, the approaches are different. For example, I am happy to quote my correspondence on Twitter, as literate living people almost always answer me. Although I usually ask / comment on the case, it makes no sense to set the bot on me.

And vice versa, the “transfer of arrows” technique is also often practiced. The main rule is to extinguish the discussion by taking a potentially bad conversation out of the public space into a personal, email, or website. Yes, anywhere. If only to stop the merciless snowball of public discussion, and then the support service will already understand the details. Or he will not understand, limiting himself to a template answer and, possibly, a small compensation in money to the balance. Here it is already interesting: a live person reacts, or for a standard response like “write us in detail about the problem. » enough robot intelligence? If it’s still alive, then the approach is irrational, even a not very “advanced” bot could easily cope with standard answers. And if the robot answers, then the approach is interesting. Logically, with such combined human + machine support, the system should assess the situation and respond flexibly, independently answering simple questions and connecting a live operator in complex cases. Guided by this jester knows how many criteria. Including site attendance is certainly taken into account. For example, on a not very crowded forum (screenshot above), in recent years I have not seen answers at all, in fact, even to relatively simple questions, only advice to write. However, with the right choice of a communication channel: a postal address, a link to a questionnaire, a questionnaire, etc. That is, a certain intelligence is present, although the system hardly considers it appropriate to spend the time of a living person participating in dialogues on this site.

In general, it can be interesting to read the correspondence with the support service, including in the examples you send. It seems that we are already seeing several levels of interaction: artificial intelligence responding to keywords, then a live ordinary employee, then a specialist who analyzes complex cases. Perhaps there are intermediate "living instances". Judging by the examples of correspondence, it makes sense to follow a few simple rules to get the result.

  • Regardless of the degree of your own irritation, avoid obscene language, accusations of "theft", etc. You will take your soul away, but with a very high degree of probability you will receive a polite reply and nothing more. Leaving the question of politeness behind the scenes, this is just an unreasonable dead-end path.
  • Do not write long messages with a detailed description of the entire life path of the sim card, and, moreover, your own. Your opinion about the moral character of the operator is also not interesting for the employee, believe me. Several times I received such detailed letters from you that the essence of the problem was lost or stupidly forgotten even in the process of mastering the message. Having finished reading, I asked myself the question “so what is the problem?” and started reading from the beginning. Now imagine an employee who is handling several emails from different people almost at the same time. If you need to clarify something, they will ask an additional question.
  • Don't throw out a bunch of problems and questions at once. Like, since I sat down to write, at the same time I will complain about this, about this, and, by the way, I don’t like this either for a long time. One letter - one question or problem, that's all. An employee deals with a specific problem, and not enthusiastically explores the twists and turns of the different storylines of your romance with the operator.

In general, use basic common sense and don't count too much on a thoughtful examination of your question anyway. Especially in the case of the claim nature of the appeal. It is only in the literature that “every unhappy family is unhappy in its own way”, and in queuing systems the vast majority of questions and claims are typical. A dozen or one and a half ready-made response templates allow you not to think too much and work quickly.

Beeline, paid "Call me"

From January 29, 2019, Beeline introduces a fee for the Call Me service, the delivery of a request to call to the addressee was estimated at 3 rubles. You can read the news here, quotes:

With the "Call me" service, you can inform the subscriber of any Russian operator with a special command that you are waiting for his call. You can also send a request to call back to Beeline subscribers of the CIS countries and Georgia. The service is available to all Beeline subscribers.

The subscriber you ask to call you will receive an SMS on your behalf with the text: "This subscriber is asking you to call him back." You will also receive an SMS notification when your request has been delivered.

The cost of each sent request to call back will be 3 rubles. subject to delivery to the recipient. The service fee is debited regardless of the current state of the balance upon delivery of the request to call. The service, as before, will remain available even if there is no money on the account.

You can use the service by dialing the command *144*subscriber number#. The number of requests per day is no more than 10.

Remembered and found an old collage about Tariff Elk, a popular way to notify a person of a desire to communicate at his expense. And what will be the advantage of the becoming paid service "Call me" now? In the end, if you need to report something urgent, then it will be cheaper to just call and talk for a minute or two. If you read the news and the description of the service, then such a service still has some advantages.

  • You can also send a "Call me" request with a negative balance, when you can't call and hang up the call.
  • Unlike a call, the service guarantees to some extent that the request will be received; if the message is successfully delivered, you receive a notification. Yes, and the treasured 3 rubles. should be debited only in case of successful SMS delivery.

It would seem that the current and potential audience of this service is small, was it worth it to start a rise in price? In fact, the current introduction of a fee for the service is quite motivated and is probably associated with the introduction of new pricing procedures in intranet roaming, you can read our detailed analysis here. For those who ride in Russia, incoming calls become free of charge, and outgoing calls within the region of stay - at home tariff. That is, the region of presence, as it were, becomes home, and the "native" home - on the contrary, outgoing calls home become for travelers at the price of intercity. Of course, for those who do not have intercity within Russia included in the tariff package of minutes. At the same time, calls to a traveler from his "home" city remain at the price of local ones, because this price depends on the place of "registration" of the SIM card, and not the place of the actual stay of its owner at the time of receiving the incoming call. This is where the service gets really interesting: the traveler sends a “Call me” message, a friend/relative calls them at their home rate, and the traveler enjoys free incoming calls. Fans of savings will be able to do without connecting paid options for traveling around the country. Presumably, for such "economists" they made "Call Me" paid, in order to collect at least three rubles for each conversation.

Well, it's not that expensive. At the same time, they will collect a certain amount of money from those who use this service now, but at the same time do not abuse reading the news on the website of their operator.