Operators and subscribers, who will outsmart whom?

As long-term practice of reading your letters shows, it is not easy for a simple subscriber to outwit an operator. But sometimes it works out. On the contrary, the operator manages to “cheat” the client much more often and easier. But it doesn't always come out either. To analyze individual episodes is a celebration of life and my inexhaustible source of good mood. And also about some "tricky" problems and news.

Sometimes you start reading a letter, and already at the second phrase a prejudice appears: yes, this cannot be, the author fantasizes! Then you think. Then you read the letter to the end and you realize that such a thing can be quite possible and this is my meager fantasy. And for the authors and participants of the events described - just the opposite, everything is in order with fantasy. Next comes the thought-question of how unique the case is. Or has it been a boring routine for a long time, and great discoveries and sensations still seem to me? Examples are interesting and informative.

Despite the specific names of the operators in the letters and the text itself, in most cases the examples are more or less suitable for all participants in the cellular market. The conditions are almost the same for everyone, everyone goes under general laws, additional services (including banking) are similar, the problems are similar. And even marketing techniques are similar, although advertising looks different. So even if in my review there are no reservations like “what is written is often applicable to other operators”, then in most cases it is so without any reservations. Well, let's go!

“I have been a reader of your resource for more than 10 years. I want to tell you the story of transferring two numbers to MTS.

Transition one.

I had an Olight tariff from a megaphone with an option for three rubles a day, a 50% discount on calls without the Internet. The average bill was 170 rubles a month. In August last year, my friend (regional manager of MTS) offered me a code for transferring to the "Smart for Friends" tariff. I am applying for a transfer accordingly. In the megaphone, the fuss began after 3 days (then 14 days were allotted for translation). Bidding began with a tariff I don’t remember what with a 30% discount, for 350 rubles they offered 6 gigs, 300 minutes, 300 sms. On such an offer, the girl honestly admitted that I was promised 600 minutes and SMS + 10GB for two hundred rubles. Refused. They called back two days later. you an exclusive offer for 300 rubles 500 minutes and SMS +15 gigs. He answered with an average bill of 170 rubles and was not willing to overpay, refused. An hour later, a call, you have a personal super offer of 210 rubles, 500 minutes and SMS + 2GB + the eternal option 10GB in Russia. I clarified on what basis their offer was, they answered that it was permanent without an expiration date. I agreed, especially since Megafon works better in MO. They said they would cancel the application themselves, expressed good wishes and. On August 23, MTS took me.

Second transition (yesterday). The number is different. It is also in two parts.

1. In September 17, they applied to Tele2 for a tariff for 400 "My Tele2". From Megafon they called immediately on the same day. They offered 700 minutes for 350 rubles, 300 sms + 5GB + 10GB of the same option. Agreed on the same terms on a permanent basis. Translation has been cancelled, all is well.

2. Since October 18, the fee has spontaneously increased to 420 rubles. Megafon explained this by saying that the option was connected for a year, and the tariff was without a term (vague wording). Again, an acquaintance from MTS is involved, he said that they officially opened the possibility of MNP immediately on "Smart for their own", in the salon when applying, you need to specify. Just talk, come and write. OK. We came to the MTS salon, the girl was immediately told that we knew everything and we should not hide this possibility. Enock Okutu She apparently didn't really know, it happens. Calls began with the authorities, the possibility of such a transition was confirmed. Decoration has begun. there is no place to put a cherished tick (mark, line or at least something) about the desired tariff, neither in a PC, nor on paper. calls again. over an hour. no result. We agreed that they would switch after the translation. The megaphone calls again on the 3rd day. The result of the negotiations was 600 minutes, + 10GB + 10GB within Russia without SMS. The basis is discussed separately, exactly constant. Again they said that they themselves would cancel the transfer, they wished. and November 23, MTS took. Despite the fact that in the same MTS salon, the same girl, three days before the transfer (now MNP for 8 days), with beautiful and innocent eyes, assured that everything happens automatically and nothing needs to be done.

This is the MTS MNP. It is obvious that the donor operator is notified of the transfer at the last possible moment. And in every possible way delay the cancellation. Such miracles.

Thanks to the author for the photos sent, I used them with pleasure, even though it was a button accordion. I hope you are not too bored in the process of reading about the many hardships and troubles of an experienced subscriber using the number portability procedure (MNP) for its intended purpose: to sell "yourself beloved" to the operator that will offer more discounts and other "nishtyaks". And not just to sell out, seizing in the heat of the moment what they offer, but to discuss, bargain, compare the goods offered and make an informed decision about which of the two competitors is more profitable to surrender. Be honest: I suppose you envy a zealous owner who takes such a responsible approach to choosing and getting the tariff he needs for mobile services?

Truly, through our joint efforts, MNP has already become an analogue of the station market, and it is high time to bring the number porting procedure in line with the needs of the working people. And that is very inconvenient in this market for both sellers and buyers. Now, in essence, the questions and claims set out in the letter.

  • The 14 days for porting the number mentioned by the author is a mistake, there was no such thing. By law, 8 days, and almost always this period is respected. A couple of months before the official launch of MNP, operators were given the opportunity to test the service without meeting the deadlines for the transfer, perhaps information about 14 days from that time.
  • As for the malicious delay in informing about the beginning of the transfer process - this is unlikely. As far as I know, it is not the operators who inform each other, but the information about the transfer procedure that has begun is transmitted to the operators by TsNIIS. As for the period of 8 days - I agree, it's time to end this disgrace, a complete hassle. During such a time, neither bargain properly, nor carefully study the special offers of both sellers in the process of trading. And then, after all, you will only finally agree on the price and parameters of the "compensation", and you - fuck you! - and already transferred to another, the train left. It is necessary to do at least 30 days in order to have time to discuss all the proposed options. It would be nice then a trial period of two weeks, and preferably a month. If you don’t like the goods of the new operator, you have the right to return the cover of the SIM card to him, get your hard-earned 100 rubles back and return to the previous “owner”. After all, there is the Law on Consumer Rights Protection (ZoZPP), why don’t they comply?!
  • A very correct remark about the impossibility of documenting a future marriage contract with a new operator. Make at least a separate paragraph in the application for porting the number, in which you can specify the parameters and subscription fee of the promised tariff. And then, you know, the applicant promises gold rings with diamonds, and after the wedding. oops, the porting of the number will decide to get off with cheap tariff jewelry. And then how to sue a marriage swindler?

Jokes are jokes, but the Internet is really full of discussions about which cell phone offers what to "defectors" in exchange for remaining loyal to their native operator. And "tariffs are measured", comparing the mobile-tariff benefits obtained in this way. So at the same time I send greetings and good luck to marketers who thoughtfully analyze MNP statistics, trying to evaluate the comparative attractiveness of different operators in the open and public market.

Little tricks of big Cashback

Operators and subscribers, who will outsmart whom?

I could not deny myself the pleasure of sharing with you a wonderful exhibit (screenshot below). I swear by cashback, I would never have believed this if I had not seen it with my own eyes. Virtuoso, simply virtuoso! On the other hand, everything was executed in full accordance with the recommendation of the operator himself to cash back on everything. Here people are cashback “breaking bad”, how can you blame them for this?

Operators and subscribers, who will outsmart whom?

For those who didn't want to read the screenshot or couldn't fully grasp the essence of the event. The person was not too lazy to carefully study all the conditions for providing cashback, including analyzing the thresholds for rounding off payments, the minimum amount of accruals, the minimum allowable purchase price, taking into account prizes for the first purchase and a "friendly" bonus. Then I ordered a bunch of notebooks, one for each of the collection of sim cards prepared for such cases long ago. By the way, the calculations look correct, and the person was not even too lazy to unearth the definition of the concept of “participant” in the conditions, assures that this means the user of a sim card without additional conditions like “give no more than one sim card in one hand!”.

As a result, MTS refused to pay him the estimated 6,275 rubles. cashback, causing a person moral suffering and material damage in the amount of 300 rubles spent on the purchase of notebooks. I can imagine how the girls went nuts at the post office, giving out a large stack of parcels with student notebooks. By the way, Carl! But now there are notebooks, and you can begin to implement the saying "live a century, learn a century - you will die a fool."

I absolutely do not want to discuss the actions of the "promotion miner". We are adults (sim cards are issued from the age of 18), and everyone chooses his own path, no matter how pathetic it may sound. But a couple of observations and comments “on the subject” of the described just beg.

  • Not so long ago, I wrote that all sorts of games with getting rubles from operator "shares" with cashbacks, gifts for replenishing an account, etc. - rather a sport for those who are passionate about the process itself, real and regular cash receipts, even on The minimum wage will not be collected. With all the restrictions and fuses provided for in the conditions of the shares. Perhaps it's time to take back your words. As far as I understand, the "offended" has a rich history of successful events with different operators and different promotions and - what the hell is not joking? - average stable monthly income from all this "business".
  • The terms and conditions of all these promotions are likely to be developed by professionals with extensive experience in preventing abuse and patching holes in such products. And yet they are also people, they are not able to foresee everything.
  • Along with the obvious "blunders" of the developers, there are almost always minor "inconsistencies" that allow an enthusiastic "miner" to get a dozen or two or three rubles in excess of the amount of invested funds. A trifle at the level of inevitable operating expenses? Is not a fact. If the action is immediately replicated on dozens (hundreds?) of ready-made sim cards, then the "pecking" chicken quickly gains weight and grows into a fat Christmas turkey. Not so long ago, we read about a legislative initiative to limit the maximum number of SIM cards registered per person. I remember it was about five sims. As usual, they were motivated by the fight against terrorism, but in the light of our today's topic, I was suddenly interested in the original source. That is, who really initiated the development of such a project? After all, a dog is a talented animal and can rummage in different, sometimes unexpected places.

Screenshot above, so that you do not think that the topic of getting free money from all sorts of promotions is interesting only to individual maniacs, not at all. I recalled an anecdote-dialogue on the topic of compliance with the rules of the road: “Darling, you be more careful on the way home. They just said on the radio that there you have one maniac driving in the opposite lane! - What? One maniac. Yes, there are hundreds of these maniacs. '.

Operators and subscribers, who will outsmart whom?

And this is a screenshot of a feed of a “small” accompanying discussion of “maniacs”, who are interested in finding out the subtleties and peculiarities of violating the “rules of the road” invented by naive marketers. So to speak, you to assess the extent of interest. Unfortunately, only part of the tape fit in the screenshot, the lines began to merge.

Belarusian "Velkom" is joking?

So thin that the client's nerves will begin to burst (smiley). The interaction of operators with their customers is an inexhaustible source of jokes, jokes and, I’m not afraid of this word, memes on the side of users. But it also happens vice versa, sometimes you can’t refuse operators in a refined sense of humor.

Operators and subscribers, who will outsmart whom?

I read a fresh commentary on our material about mobile personal accounts of mobile operators, you can read the review here. As far as I understand, the author of the comment (see screenshot) writes about a nice message generated by the Personal Account of his home operator Velcom. Bad joke, oh and bad! But quality, you will agree. At least it will be remembered for a long time and will save you from carelessness in the future.

Let's hope this was really a joke, and not a gloomy assumption of a cellular operator based on some data that has already reached. As far as I remember, in the absence of full-fledged online roaming, the cellular operator receives preliminary data on roamer costs much earlier than these costs materialize in exact billing figures.

MTS Bank is the leader!

It is with great pleasure, albeit with some delay, that we congratulate the bank on an important achievement and a fair reward. As written in the bank's tweet and on the prepared holiday banner, "MTS Bank has become a leader in the application of artificial intelligence."

Operators and subscribers, who will outsmart whom?

It is symbolic that a cracked (from a brain explosion?) skull was depicted on the banner. Presumably, the designer drew the skull of a client who tried to interact with the artificial intelligence of MTS Bank. They showed me a fresh example of such interaction here, and I immediately fell in love with the deep meaning of the banner and the great sense of humor of its designer. What is the main task of artificial and natural intelligence in any bank? That's right, make more money from your customers. Moreover, in compliance with all laws and regulations, banks are strict with this. But you can mess around a bit with the wording, right? This requires intelligence, both artificial and naturally produced.

Operators and subscribers, who will outsmart whom?

“MTS Bank” gives new users of its cards from two months to a year of free SMS notifications about all transactions. On the eve of the expiration of the "gift" period and the beginning of the write-off of 59 rubles. monthly fee for these notifications, the bank must send and honestly sends a warning SMS indicating the method of deactivating the service, which from now on becomes paid. The SMS contains the number to which the numbers 1234 should be sent to cancel the service (see screenshot above). For MTS subscribers, nothing strange, a common thing. For example, when sending 1234 to a certain service number, "artificial intelligence" sent the mobile Internet settings in response.

I have no doubt that 80% (if not 90%) of users carefully follow the received instructions and send the numbers 1234 to the specified number, the rest are not read in bank SMS or forget to answer. Even among those who answered, some then ignore the answer from the bank (thereby agreeing to 59 rubles per month), although many begin to think.

Operators and subscribers, who will outsmart whom?

The most mentally gifted guess that instead of 1234, you should have sent the last four digits of your bank card number, and sent these numbers without asterisks. And they send SMS again with the correct numbers. Bingo! The assumption works, and the natural intelligence of the client triumphs over the artificial intelligence of MTS Bank. And how many people did not guess? All those who did not guess by default become members of the club of the sad and unresourceful. Just don’t ask me what prevented artificial intelligence from writing in the very first SMS, for example: “. SMS with the text: STOPMSMS and the last 4 digits of your card number" instead of ". SMS with the text: STOPMS 1234. Guess with your natural intelligence about the possible reason.

Is OOKLA Speedtest lying?

Once again, I could not resist and got involved in a discussion about the possibility of using Ookla Speedtest for comparison purposes. The arguments against these tests are well known: operators, they say, give this traffic the highest priority, the results are rigged, the best servers are automatically selected, and the results are extremely far from reality. All this is true to some extent, I do not argue. But we are talking about comparison, and not about some abstract best indicators, right? A ski run can be arbitrarily tricky, but if all skiers pass exactly it, then you can give out medals. Despite the fact that the results of thousands of amateur skiers will be insanely far from those of professionals.

Operators and subscribers, who will outsmart whom?

As for the notorious operator tricks to achieve fantastically high results on Speedtest Ookla, I specifically measured the speed twice on different networks and different smartphones. In both cases, once by the Ookla speed test and immediately the second time by the Traffic Monitor program, which has a built-in "speedometer" - just one of the many functions and very few people obviously use the program in this capacity. The results turned out to be close to mixing, the difference is even less than the usual spread for two measurements in a row with the same instrument. So use Ookla and do not fool yourself with conspiracy theories about "cunning intrigues of operators." Even if some tricks are present somewhere, then for the purposes of comparison, you can use anything. If only this "anything" was always the same in all your experiences.

Content thieves are also mastering the Internet of Things

Recently I read a long discussion on the topic of a complaint that a completely "pedigreed" alarm system successfully subscribed to content. Despite the fact that a prerequisite for enabling the subscription was sending an SMS with any text to a specific number. Or SMS-response in any text to the message sent by the content provider. The alarm system is not trained to respond to SMS from any number and, in principle, has the right to send messages only strictly to the number (or numbers) entered by the owner in a special list. Moreover, in the details of sending messages to extraneous numbers, it was not recorded. From the word "generally". However, there is a subscription to the wallet too. How could this happen?

Technically, it can happen without any miracles and drums, just "sleight of hand and no fraud." More precisely, there is just “fraud”, but what a beautiful one! The network in any case requests the result of SMS delivery and fixes the answer. Without such an intra-network "report", the phone would continue to continuously hammer the recipient's number with the same SMS for the next 72 hours, not knowing that the message was delivered a long time ago. The GSM standard provides for the possibility of sending an exclamation mark (!) as the first character in an SMS message. The recipient of the SMS will not see this symbol, but the network will duplicate the "report" on the sender's phone in the form of an SMS delivery confirmation.It can be quite useful in iPhones, which since its inception 10+ years ago were already too progressive to descend to support the delivery confirmation function of some old-fashioned SMS, only iMessage! And how to be? Saved (and continues to save) an exclamation point at the beginning of the message. Such SMS reports are service information, are not charged and are not displayed in the details. The GSM signaling module sends such reports automatically; it cannot programmatically refuse to execute the command laid down in the standard. Thus, it is enough for a content creator to send an exclamation mark as the first character in his message to a phone number, and he is almost guaranteed to receive a response SMS from this number. Even if the SIM card is installed in some GSM device.

Almost is guaranteed because there are exceptions. For example, I never managed to fully achieve such interaction with the Tele2 phone in the Moscow region. Perhaps this is due to the operator's lack of a GSM license for Moscow and, accordingly, the absence of any GSM modules in the network software. It would be interesting to try in intranet roaming in other regions and in national roaming too. One way or another, the phenomenon of automatic response to an incoming SMS is present, this response is sent completely unnoticed by the responder, and a properly working GSM module will send a response regardless of the owner’s desire or device settings. On the principle of "we are not asked." A fuse, if it is not a "bug", cannot be configured not to react to exceeding a given current level, the combustion function in it is wired at the system level.

Personally, I have not yet encountered such content subscription schemes, but I do not see any fundamental technical obstacles. As for the wording of the form “for confirmation, send a response SMS with any text”, this is generally a common thing, nothing suspicious. And the "evidence" in the form of an exclamation mark is not transmitted to the recipient. I am very interested in whether this scheme will be actively used in content theft? Or have they been using it for a long time, and we just don’t know about it? Indeed, after all, the “victim” does not have any traces of the SMS sent from his device. Not in detail, not in the account, not on the device itself. The operator, probably, can get to the bottom of the truth from his logs, but who will do this? I'm afraid the question is rhetorical.

Operators and subscribers, who will outsmart whom?

As long-term practice of reading your letters shows, it is not easy for a simple subscriber to outwit an operator. But sometimes it works out. On the contrary, the operator manages to “cheat” the client much more often and easier. But it doesn't always come out either. To analyze individual episodes is a celebration of life and my inexhaustible source of good mood. And also about some "tricky" problems and news.

Sometimes you start reading a letter, and already at the second phrase a prejudice appears: yes, this cannot be, the author fantasizes! Then you think. Then you read the letter to the end and you realize that such a thing can be quite possible and this is my meager fantasy. And for the authors and participants of the events described - just the opposite, everything is in order with fantasy. Next comes the thought-question of how unique the case is. Or has it been a boring routine for a long time, and great discoveries and sensations still seem to me? Examples are interesting and informative.

Despite the specific names of the operators in the letters and the text itself, in most cases the examples are more or less suitable for all participants in the cellular market. The conditions are almost the same for everyone, everyone goes under general laws, additional services (including banking) are similar, the problems are similar. And even marketing techniques are similar, although advertising looks different. So even if in my review there are no reservations like “what is written is often applicable to other operators”, then in most cases it is so without any reservations. Well, let's go!

“I have been a reader of your resource for more than 10 years. I want to tell you the story of transferring two numbers to MTS.

Transition one.

I had an Olight tariff from a megaphone with an option for three rubles a day, a 50% discount on calls without the Internet. The average bill was 170 rubles a month. In August last year, my friend (regional manager of MTS) offered me a code for transferring to the "Smart for Friends" tariff. I am applying for a transfer accordingly. In the megaphone, the fuss began after 3 days (then 14 days were allotted for translation). Bidding began with a tariff I don’t remember what with a 30% discount, for 350 rubles they offered 6 gigs, 300 minutes, 300 sms. On such an offer, the girl honestly admitted that I was promised 600 minutes and SMS + 10GB for two hundred rubles. Refused. They called back two days later. you an exclusive offer for 300 rubles 500 minutes and SMS +15 gigs. He answered with an average bill of 170 rubles and was not willing to overpay, refused. An hour later, a call, you have a personal super offer of 210 rubles, 500 minutes and SMS + 2GB + the eternal option 10GB in Russia. I clarified on what basis their offer was, they answered that it was permanent without an expiration date. I agreed, especially since Megafon works better in MO. They said they would cancel the application themselves, expressed good wishes and. On August 23, MTS took me.

Second transition (yesterday). The number is different. It is also in two parts.

1. In September 17, they applied to Tele2 for a tariff for 400 "My Tele2". From Megafon they called immediately on the same day. They offered 700 minutes for 350 rubles, 300 sms + 5GB + 10GB of the same option. Agreed on the same terms on a permanent basis. Translation has been cancelled, all is well.

2. Since October 18, the fee has spontaneously increased to 420 rubles. Megafon explained this by saying that the option was connected for a year, and the tariff was without a term (vague wording). Again, an acquaintance from MTS is involved, he said that they officially opened the possibility of MNP immediately on "Smart for their own", in the salon when applying, you need to specify. Just talk, come and write. OK. We came to the MTS salon, the girl was immediately told that we knew everything and we should not hide this possibility. Enock Okutu She apparently didn't really know, it happens. Calls began with the authorities, the possibility of such a transition was confirmed. Decoration has begun. there is no place to put a cherished tick (mark, line or at least something) about the desired tariff, neither in a PC, nor on paper. calls again. over an hour. no result. We agreed that they would switch after the translation. The megaphone calls again on the 3rd day. The result of the negotiations was 600 minutes, + 10GB + 10GB within Russia without SMS. The basis is discussed separately, exactly constant. Again they said that they themselves would cancel the transfer, they wished. and November 23, MTS took. Despite the fact that in the same MTS salon, the same girl, three days before the transfer (now MNP for 8 days), with beautiful and innocent eyes, assured that everything happens automatically and nothing needs to be done.

This is the one in MTS MNP. It is obvious that the donor operator is notified of the transfer at the last possible moment. And in every possible way delay the cancellation. Such miracles.

Thanks to the author for the photos sent, I used them with pleasure, even though it was a button accordion. I hope you are not too bored in the process of reading about the many hardships and troubles of an experienced subscriber using the number portability procedure (MNP) for its intended purpose: to sell "yourself beloved" to the operator that will offer more discounts and other "nishtyaks". And not just to sell out, seizing in the heat of the moment what they offer, but to discuss, bargain, compare the goods offered and make an informed decision about which of the two competitors is more profitable to surrender. Be honest: I suppose you envy a zealous owner who takes such a responsible approach to choosing and getting the tariff he needs for mobile services?

Truly, through our joint efforts, MNP has already become an analogue of the station market, and it is high time to bring the number porting procedure in line with the needs of the working people. And it is very inconvenient in this market for both sellers and buyers. Now, in essence, the questions and claims set out in the letter.

  • The 14 days for porting the number mentioned by the author is a mistake, there was no such thing. By law, 8 days, and almost always this period is respected. A couple of months before the official launch of MNP, operators were given the opportunity to test the service without meeting the deadlines for the transfer, perhaps information about 14 days from that time.
  • As for the malicious delay in informing about the beginning of the transfer process - this is unlikely. As far as I know, it is not the operators who inform each other, but the information about the transfer procedure that has begun is transmitted to the operators by TsNIIS. As for the period of 8 days - I agree, it's time to end this disgrace, a complete hassle. During such a time, neither bargain properly, nor carefully study the special offers of both sellers in the process of trading. And then, after all, you will only finally agree on the price and parameters of the "compensation", and you - fuck you! - and already transferred to another, the train left. It is necessary to do at least 30 days in order to have time to discuss all the proposed options. It would be nice then a trial period of two weeks, and preferably a month. If you didn’t like the goods of the new operator, you have the right to return the cover of the SIM card to him, get your hard-earned 100 rubles back and return to the previous “owner”. After all, there is the Law on Consumer Rights Protection (ZoZPP), why don’t they comply?!
  • A very correct remark about the impossibility of documenting a future marriage contract with a new operator. Make at least a separate paragraph in the application for porting the number, in which you can specify the parameters and subscription fee of the promised tariff. And then, you know, the applicant promises gold rings with diamonds, and after the wedding. oops, the porting of the number will decide to get off with cheap tariff jewelry. And then how to sue a marriage swindler?

Jokes are jokes, but the Internet is really full of discussions about which cell phone offers what to "defectors" in exchange for remaining loyal to their native operator. And "tariffs are measured", comparing the mobile-tariff benefits obtained in this way. So at the same time I send greetings and good luck to marketers who thoughtfully analyze MNP statistics, trying to evaluate the comparative attractiveness of different operators in the open and public market.

Little tricks of big Cashback

Operators and subscribers, who will outsmart whom?

I could not deny myself the pleasure of sharing with you a wonderful exhibit (screenshot below). I swear by cashback, I would never have believed this if I had not seen it with my own eyes. Virtuoso, simply virtuoso! On the other hand, everything was executed in full accordance with the recommendation of the operator himself to cash back on everything. Here people are cashback “breaking bad”, how can you blame them for this?

Operators and subscribers, who will outsmart whom?

For those who didn't want to read the screenshot or couldn't fully grasp the essence of the event. The person was not too lazy to carefully study all the conditions for providing cashback, including analyzing the thresholds for rounding off payments, the minimum amount of accruals, the minimum allowable purchase price, taking into account prizes for the first purchase and a "friendly" bonus. Then I ordered a bunch of notebooks, one for each of the collection of sim cards prepared for such cases long ago. By the way, the calculations look correct, and the person was not even too lazy to unearth the definition of the concept of “participant” in the conditions, assures that this means the user of a sim card without additional conditions like “give no more than one sim card in one hand!”.

As a result, MTS refused to pay him the estimated 6,275 rubles. cashback, causing a person moral suffering and material damage in the amount of 300 rubles spent on the purchase of notebooks. I can imagine how the girls went nuts at the post office, giving out a large stack of parcels with student notebooks. By the piece, Carl! But now there are notebooks, and you can begin to implement the saying "live a century, learn a century - you will die a fool."

I absolutely do not want to discuss the actions of the "promotion miner". We are adults (sim cards are issued from the age of 18), and everyone chooses his own path, no matter how pathetic it may sound. But a couple of observations and comments “on the subject” of the described just beg.

  • Not so long ago, I wrote that all sorts of games with getting rubles from operator "shares" with cashbacks, gifts for replenishing an account, etc. - rather a sport for those who are passionate about the process itself, real and regular cash receipts, even on The minimum wage will not be collected. With all the restrictions and fuses provided for in the conditions of the shares. Perhaps it's time to take back your words. As far as I understand, the "offended" has a rich history of successful events with different operators and different promotions and - what the hell is not joking? - average stable monthly income from all this "business".
  • The terms and conditions of all these promotions are likely to be developed by professionals with extensive experience in preventing abuse and patching holes in such products. And yet they are also people, they are not able to foresee everything.
  • Along with the obvious "blunders" of the developers, there are almost always minor "inconsistencies" that allow an enthusiastic "miner" to get a dozen or two or three rubles in excess of the amount of invested funds. A trifle at the level of inevitable operating expenses? Is not a fact. If the action is immediately replicated on dozens (hundreds?) of ready-made sim cards, then the "pecking" chicken quickly gains weight and grows into a fat Christmas turkey. Not so long ago, we read about a legislative initiative to limit the maximum number of SIM cards registered per person. I remember it was about five sims. As usual, they were motivated by the fight against terrorism, but in the light of our today's topic, I was suddenly interested in the original source. That is, who really initiated the development of such a project? After all, a dog is a talented animal and can rummage in different, sometimes unexpected places.

Screenshot above, so that you do not think that the topic of getting free money from all sorts of promotions is interesting only to individual maniacs, not at all. I recalled an anecdote-dialogue on the topic of compliance with the rules of the road: “Darling, you be more careful on the way home. They just said on the radio that there you have one maniac driving in the opposite lane! - What? One maniac. Yes, there are hundreds of these maniacs. '.

Operators and subscribers, who will outsmart whom?

And this is a screenshot of a feed of a “small” accompanying discussion of “maniacs”, who are interested in finding out the subtleties and peculiarities of violating the “rules of the road” invented by naive marketers. So to speak, you to assess the extent of interest. Unfortunately, only part of the tape fit in the screenshot, the lines began to merge.

Belarusian "Velkom" is joking?

So thin that the client's nerves will begin to burst (smiley). The interaction of operators with their customers is an inexhaustible source of jokes, jokes and, I’m not afraid of this word, memes on the side of users. But it also happens vice versa, sometimes you can’t refuse operators in a refined sense of humor.

Operators and subscribers, who will outsmart whom?

I read a fresh commentary on our material about mobile personal accounts of mobile operators, you can read the review here. As far as I understand, the author of the comment (see screenshot) writes about a nice message generated by the Personal Account of his home operator Velcom. Bad joke, oh and bad! But quality, you will agree. At least it will be remembered for a long time and will save you from carelessness in the future.

Let's hope this was really a joke, and not a gloomy assumption of a cellular operator based on some data that has already reached. As far as I remember, in the absence of full-fledged online roaming, the cellular operator receives preliminary data on roamer costs much earlier than these costs materialize in exact billing figures.

MTS Bank is the leader!

It is with great pleasure, albeit with some delay, that we congratulate the bank on an important achievement and a fair reward. As written in the bank's tweet and on the prepared holiday banner, "MTS Bank has become a leader in the application of artificial intelligence."

Operators and subscribers, who will outsmart whom?

It is symbolic that a cracked (from a brain explosion?) skull was depicted on the banner. Presumably, the designer drew the skull of a client who tried to interact with the artificial intelligence of MTS Bank. They showed me a fresh example of such interaction here, and I immediately fell in love with the deep meaning of the banner and the great sense of humor of its designer. What is the main task of artificial and natural intelligence in any bank? That's right, make more money from your customers. Moreover, in compliance with all laws and regulations, banks are strict with this. But you can mess around a bit with the wording, right? This requires intelligence, both artificial and naturally produced.

Operators and subscribers, who will outsmart whom?

“MTS Bank” gives new users of its cards from two months to a year of free SMS notifications about all transactions. On the eve of the expiration of the "gift" period and the beginning of the write-off of 59 rubles. monthly fee for these notifications, the bank must send and honestly sends a warning SMS indicating the method of deactivating the service, which from now on becomes paid. The SMS contains the number to which the numbers 1234 should be sent to cancel the service (see screenshot above). For MTS subscribers, nothing strange, a common thing. For example, when sending 1234 to a certain service number, "artificial intelligence" sent the mobile Internet settings in response.

I have no doubt that 80% (if not 90%) of users carefully follow the received instructions and send the numbers 1234 to the specified number, the rest are not read in bank SMS or forget to answer. Even among those who answered, some then ignore the answer from the bank (thereby agreeing to 59 rubles per month), although many begin to think.

Operators and subscribers, who will outsmart whom?

The most mentally gifted guess that instead of 1234, you should have sent the last four digits of your bank card number, and sent these numbers without asterisks. And they send SMS again with the correct numbers. Bingo! The assumption works, and the natural intelligence of the client triumphs over the artificial intelligence of MTS Bank. And how many people did not guess? All those who did not guess by default become members of the club of the sad and unresourceful. Just don’t ask me what prevented artificial intelligence from writing in the very first SMS, for example: “. SMS with the text: STOPMSMS and the last 4 digits of your card number" instead of ". SMS with the text: STOPMS 1234. Guess with your natural intelligence about the possible reason.

Is OOKLA Speedtest lying?

Once again, I could not resist and got involved in a discussion about the possibility of using Ookla Speedtest for comparison purposes. The arguments against these tests are well known: operators, they say, give this traffic the highest priority, the results are rigged, the best servers are automatically selected, and the results are extremely far from reality. All this is true to some extent, I do not argue. But we are talking about comparison, and not about some abstract best indicators, right? A ski run can be arbitrarily tricky, but if all skiers pass exactly it, then you can give out medals. Despite the fact that the results of thousands of amateur skiers will be insanely far from those of professionals.

Operators and subscribers, who will outsmart whom?

As for the notorious operator tricks to achieve fantastically high results on Speedtest Ookla, I specifically measured the speed twice on different networks and different smartphones. In both cases, once by the Ookla speed test and immediately the second time by the Traffic Monitor program, which has a built-in "speedometer" - just one of the many functions and very few people obviously use the program in this capacity. The results turned out to be close to mixing, the difference is even less than the usual spread for two measurements in a row with the same instrument. So use Ookla and do not fool yourself with conspiracy theories about "cunning intrigues of operators." Even if some tricks are present somewhere, then for the purposes of comparison, you can use anything. If only this "anything" was always the same in all your experiences.

Content thieves are also mastering the Internet of Things

Recently I read a long discussion on the topic of a complaint that a completely "pedigreed" alarm system successfully subscribed to content. Despite the fact that a prerequisite for enabling the subscription was sending an SMS with any text to a specific number. Or SMS-response in any text to the message sent by the content provider. The alarm system is not trained to respond to SMS from any number and, in principle, has the right to send messages only strictly to the number (or numbers) entered by the owner in a special list. Moreover, in the details of sending messages to extraneous numbers, it was not recorded. From the word "generally". However, there is a subscription to the wallet too. How could this happen?

Technically, it can happen without any miracles and drums, just "sleight of hand and no fraud." More precisely, there is just “fraud”, but what a beautiful one! The network in any case requests the result of SMS delivery and fixes the answer. Without such an intra-network "report", the phone would continue to continuously hammer the recipient's number with the same SMS for the next 72 hours, not knowing that the message was delivered a long time ago. The GSM standard provides for the possibility of sending an exclamation mark (!) as the first character in an SMS message. The recipient of the SMS will not see this symbol, but the network will duplicate the "report" on the sender's phone in the form of an SMS delivery confirmation.It can be quite useful in iPhones, which since its inception 10+ years ago were already too progressive to descend to support the delivery confirmation function of some old-fashioned SMS, only iMessage! And how to be? Saved (and continues to save) an exclamation point at the beginning of the message. Such SMS reports are service information, are not charged and are not displayed in the details. The GSM signaling module sends such reports automatically; it cannot programmatically refuse to execute the command laid down in the standard. Thus, it is enough for a content creator to send an exclamation mark as the first character in his message to a phone number, and he is almost guaranteed to receive a response SMS from this number. Even if the SIM card is installed in some GSM device.

Almost is guaranteed because there are exceptions. For example, I never managed to fully achieve such interaction with the Tele2 phone in the Moscow region. Perhaps this is due to the operator's lack of a GSM license for Moscow and, accordingly, the absence of any GSM modules in the network software. It would be interesting to try in intranet roaming in other regions and in national roaming too. One way or another, the phenomenon of automatic response to an incoming SMS is present, this response is sent completely unnoticed by the responder, and a properly working GSM module will send a response regardless of the owner’s desire or device settings. On the principle of "we are not asked." A fuse, if it is not a "bug", cannot be configured not to react to exceeding a given current level, the combustion function in it is wired at the system level.

Personally, I have not yet encountered such content subscription schemes, but I do not see any fundamental technical obstacles. As for the wording of the form “for confirmation, send a response SMS with any text”, this is generally a common thing, nothing suspicious. And the "evidence" in the form of an exclamation mark is not transmitted to the recipient. I am very interested in whether this scheme will be actively used in content theft? Or have they been using it for a long time, and we just don’t know about it? Indeed, after all, the “victim” does not have any traces of the SMS sent from his device. Not in detail, not in the account, not on the device itself. The operator, probably, can get to the bottom of the truth from his logs, but who will do this? I'm afraid the question is rhetorical.

Operators and subscribers, who will outsmart whom?

As long-term practice of reading your letters shows, it is not easy for a simple subscriber to outwit an operator. But sometimes it works out. On the contrary, the operator manages to “cheat” the client much more often and easier. But it doesn't always come out either. To analyze individual episodes is a celebration of life and my inexhaustible source of good mood. And also about some "tricky" problems and news.

Sometimes you start reading a letter, and already at the second phrase a prejudice appears: yes, this cannot be, the author fantasizes! Then you think. Then you read the letter to the end and you realize that such a thing can be quite possible and this is my meager fantasy. And for the authors and participants of the events described - just the opposite, everything is in order with fantasy. Next comes the thought-question of how unique the case is. Or has it been a boring routine for a long time, and great discoveries and sensations still seem to me? Examples are interesting and informative.

Despite the specific names of the operators in the letters and the text itself, in most cases the examples are more or less suitable for all participants in the cellular market. The conditions are almost the same for everyone, everyone goes under general laws, additional services (including banking) are similar, the problems are similar. And even marketing techniques are similar, although advertising looks different. So even if in my review there are no reservations like “what is written is often applicable to other operators”, then in most cases it is so without any reservations. Well, let's go!

“I have been a reader of your resource for more than 10 years. I want to tell you the story of transferring two numbers to MTS.

Transition one.

I had an Olight tariff from a megaphone with an option for three rubles a day, a 50% discount on calls without the Internet. The average bill was 170 rubles a month. In August last year, my friend (regional manager of MTS) offered me a code for transferring to the "Smart for Friends" tariff. I am applying for a transfer accordingly. In the megaphone, the fuss began after 3 days (then 14 days were allotted for translation). Bidding began with a tariff I don’t remember what with a 30% discount, for 350 rubles they offered 6 gigs, 300 minutes, 300 sms. On such an offer, the girl honestly admitted that I was promised 600 minutes and SMS + 10GB for two hundred rubles. Refused. They called back two days later. you an exclusive offer for 300 rubles 500 minutes and SMS +15 gigs. He answered with an average bill of 170 rubles and was not willing to overpay, refused. An hour later, a call, you have a personal super offer of 210 rubles, 500 minutes and SMS + 2GB + the eternal option 10GB in Russia. I clarified on what basis their offer was, they answered that it was permanent without an expiration date. I agreed, especially since Megafon works better in MO. They said they would cancel the application themselves, expressed good wishes and. On August 23, MTS took me.

Second transition (yesterday). The number is different. It is also in two parts.

1. In September 17, they applied to Tele2 for a tariff for 400 "My Tele2". From Megafon they called immediately on the same day. They offered 700 minutes for 350 rubles, 300 sms + 5GB + 10GB of the same option. Agreed on the same terms on a permanent basis. Translation has been cancelled, all is well.

2. Since October 18, the fee has spontaneously increased to 420 rubles. Megafon explained this by saying that the option was connected for a year, and the tariff was without a term (vague wording). Again, an acquaintance from MTS is involved, he said that they officially opened the possibility of MNP immediately on "Smart for their own", in the salon when applying, you need to specify. Just talk, come and write. OK. We came to the MTS salon, the girl was immediately told that we knew everything and we should not hide this possibility. Enock Okutu She apparently didn't really know, it happens. Calls began with the authorities, the possibility of such a transition was confirmed. Decoration has begun. there is no place to put a cherished tick (mark, line or at least something) about the desired tariff, neither in a PC, nor on paper. calls again. over an hour. no result. We agreed that they would switch after the translation. The megaphone calls again on the 3rd day. The result of the negotiations was 600 minutes, + 10GB + 10GB within Russia without SMS. The basis is discussed separately, exactly constant. Again they said that they themselves would cancel the transfer, they wished. and November 23, MTS took. Despite the fact that in the same MTS salon, the same girl, three days before the transfer (now MNP for 8 days), with beautiful and innocent eyes, assured that everything happens automatically and nothing needs to be done.

This is the one in MTS MNP. It is obvious that the donor operator is notified of the transfer at the last possible moment. And in every possible way delay the cancellation. Such miracles.

Thanks to the author for the photos sent, I used them with pleasure, even though it was a button accordion. I hope you are not too bored in the process of reading about the many hardships and troubles of an experienced subscriber using the number portability procedure (MNP) for its intended purpose: to sell "yourself beloved" to the operator that will offer more discounts and other "nishtyaks". And not just to sell out, seizing in the heat of the moment what they offer, but to discuss, bargain, compare the goods offered and make an informed decision about which of the two competitors is more profitable to surrender. Be honest: I suppose you envy a zealous owner who takes such a responsible approach to choosing and getting the tariff he needs for mobile services?

Truly, through our joint efforts, MNP has already become an analogue of the station market, and it is high time to bring the number porting procedure in line with the needs of the working people. And it is very inconvenient in this market for both sellers and buyers. Now, in essence, the questions and claims set out in the letter.

  • The 14 days for porting the number mentioned by the author is a mistake, there was no such thing. By law, 8 days, and almost always this period is respected. A couple of months before the official launch of MNP, operators were given the opportunity to test the service without meeting the deadlines for the transfer, perhaps information about 14 days from that time.
  • As for the malicious delay in informing about the beginning of the transfer process - this is unlikely. As far as I know, it is not the operators who inform each other, but the information about the transfer procedure that has begun is transmitted to the operators by TsNIIS. As for the period of 8 days - I agree, it's time to end this disgrace, a complete hassle. During such a time, neither bargain properly, nor carefully study the special offers of both sellers in the process of trading. And then, after all, you will only finally agree on the price and parameters of the "compensation", and you - fuck you! - and already transferred to another, the train left. It is necessary to do at least 30 days in order to have time to discuss all the proposed options. It would be nice then a trial period of two weeks, and preferably a month. If you didn’t like the goods of the new operator, you have the right to return the cover of the SIM card to him, get your hard-earned 100 rubles back and return to the previous “owner”. After all, there is the Law on Consumer Rights Protection (ZoZPP), why don’t they comply?!
  • A very correct remark about the impossibility of documenting a future marriage contract with a new operator. Make at least a separate paragraph in the application for porting the number, in which you can specify the parameters and subscription fee of the promised tariff. And then, you know, the applicant promises gold rings with diamonds, and after the wedding. oops, the porting of the number will decide to get off with cheap tariff jewelry. And then how to sue a marriage swindler?

Jokes are jokes, but the Internet is really full of discussions about which cell phone offers what to "defectors" in exchange for remaining loyal to their native operator. And "tariffs are measured", comparing the mobile-tariff benefits obtained in this way. So at the same time I send greetings and good luck to marketers who thoughtfully analyze MNP statistics, trying to evaluate the comparative attractiveness of different operators in the open and public market.

Little tricks of big Cashback

Operators and subscribers, who will outsmart whom?

I could not deny myself the pleasure of sharing with you a wonderful exhibit (screenshot below). I swear by cashback, I would never have believed this if I had not seen it with my own eyes. Virtuoso, simply virtuoso! On the other hand, everything was executed in full accordance with the recommendation of the operator himself to cash back on everything. Here people are cashback “breaking bad”, how can you blame them for this?

Operators and subscribers, who will outsmart whom?

For those who didn't want to read the screenshot or couldn't fully grasp the essence of the event. The person was not too lazy to carefully study all the conditions for providing cashback, including analyzing the thresholds for rounding off payments, the minimum amount of accruals, the minimum allowable purchase price, taking into account prizes for the first purchase and a "friendly" bonus. Then I ordered a bunch of notebooks, one for each of the collection of sim cards prepared for such cases long ago. By the way, the calculations look correct, and the person was not even too lazy to unearth the definition of the concept of “participant” in the conditions, assures that this means the user of a sim card without additional conditions like “give no more than one sim card in one hand!”.

As a result, MTS refused to pay him the estimated 6,275 rubles. cashback, causing a person moral suffering and material damage in the amount of 300 rubles spent on the purchase of notebooks. I can imagine how the girls went nuts at the post office, giving out a large stack of parcels with student notebooks. By the piece, Carl! But now there are notebooks, and you can begin to implement the saying "live a century, learn a century - you will die a fool."

I absolutely do not want to discuss the actions of the "promotion miner". We are adults (sim cards are issued from the age of 18), and everyone chooses his own path, no matter how pathetic it may sound. But a couple of observations and comments “on the subject” of the described just beg.

  • Not so long ago, I wrote that all sorts of games with getting rubles from operator "shares" with cashbacks, gifts for replenishing an account, etc. - rather a sport for those who are passionate about the process itself, real and regular cash receipts, even on The minimum wage will not be collected. With all the restrictions and fuses provided for in the conditions of the shares. Perhaps it's time to take back your words. As far as I understand, the "offended" has a rich history of successful events with different operators and different promotions and - what the hell is not joking? - average stable monthly income from all this "business".
  • The terms and conditions of all these promotions are likely to be developed by professionals with extensive experience in preventing abuse and patching holes in such products. And yet they are also people, they are not able to foresee everything.
  • Along with the obvious "blunders" of the developers, there are almost always minor "inconsistencies" that allow an enthusiastic "miner" to get a dozen or two or three rubles in excess of the amount of invested funds. A trifle at the level of inevitable operating expenses? Is not a fact. If the action is immediately replicated on dozens (hundreds?) of ready-made sim cards, then the "pecking" chicken quickly gains weight and grows into a fat Christmas turkey. Not so long ago, we read about a legislative initiative to limit the maximum number of SIM cards registered per person. I remember it was about five sims. As usual, they were motivated by the fight against terrorism, but in the light of our today's topic, I was suddenly interested in the original source. That is, who really initiated the development of such a project? After all, a dog is a talented animal and can rummage in different, sometimes unexpected places.

Screenshot above, so that you do not think that the topic of getting free money from all sorts of promotions is interesting only to individual maniacs, not at all. I recalled an anecdote-dialogue on the topic of compliance with the rules of the road: “Darling, you be more careful on the way home. They just said on the radio that there you have one maniac driving in the opposite lane! - What? One maniac. Yes, there are hundreds of these maniacs. '.

Operators and subscribers, who will outsmart whom?

And this is a screenshot of a feed of a “small” accompanying discussion of “maniacs”, who are interested in finding out the subtleties and peculiarities of violating the “rules of the road” invented by naive marketers. So to speak, you to assess the extent of interest. Unfortunately, only part of the tape fit in the screenshot, the lines began to merge.

Belarusian "Velkom" is joking?

So thin that the client's nerves will begin to burst (smiley). The interaction of operators with their customers is an inexhaustible source of jokes, jokes and, I’m not afraid of this word, memes on the side of users. But it also happens vice versa, sometimes you can’t refuse operators in a refined sense of humor.

Operators and subscribers, who will outsmart whom?

I read a fresh commentary on our material about mobile personal accounts of mobile operators, you can read the review here. As far as I understand, the author of the comment (see screenshot) writes about a nice message generated by the Personal Account of his home operator Velcom. Bad joke, oh and bad! But quality, you will agree. At least it will be remembered for a long time and will save you from carelessness in the future.

Let's hope this was really a joke, and not a gloomy assumption of a cellular operator based on some data that has already reached. As far as I remember, in the absence of full-fledged online roaming, the cellular operator receives preliminary data on roamer costs much earlier than these costs materialize in exact billing figures.

MTS Bank is the leader!

It is with great pleasure, albeit with some delay, that we congratulate the bank on an important achievement and a fair reward. As written in the bank's tweet and on the prepared holiday banner, "MTS Bank has become a leader in the application of artificial intelligence."

Operators and subscribers, who will outsmart whom?

It is symbolic that a cracked (from a brain explosion?) skull was depicted on the banner. Presumably, the designer drew the skull of a client who tried to interact with the artificial intelligence of MTS Bank. They showed me a fresh example of such interaction here, and I immediately fell in love with the deep meaning of the banner and the great sense of humor of its designer. What is the main task of artificial and natural intelligence in any bank? That's right, make more money from your customers. Moreover, in compliance with all laws and regulations, banks are strict with this. But you can mess around a bit with the wording, right? This requires intelligence, both artificial and naturally produced.

Operators and subscribers, who will outsmart whom?

“MTS Bank” gives new users of its cards from two months to a year of free SMS notifications about all transactions. On the eve of the expiration of the "gift" period and the beginning of the write-off of 59 rubles. monthly fee for these notifications, the bank must send and honestly sends a warning SMS indicating the method of deactivating the service, which from now on becomes paid. The SMS contains the number to which the numbers 1234 should be sent to cancel the service (see the screenshot above). For MTS subscribers, nothing strange, a common thing. For example, when sending 1234 to a certain service number, "artificial intelligence" sent the mobile Internet settings in response.

I have no doubt that 80% (if not 90%) of users carefully follow the received instructions and send the numbers 1234 to the specified number, the rest are not read in bank SMS or forget to answer. Even among those who answered, some then ignore the answer from the bank (thereby agreeing to 59 rubles per month), although many begin to think.

Operators and subscribers, who will outsmart whom?

The most mentally gifted guess that instead of 1234, you should have sent the last four digits of your bank card number, and sent these numbers without asterisks. And they send SMS again with the correct numbers. Bingo! The assumption works, and the natural intelligence of the client triumphs over the artificial intelligence of MTS Bank. And how many people did not guess? All those who did not guess by default become members of the club of the sad and unresourceful. Just don’t ask me what prevented artificial intelligence from writing in the very first SMS, for example: “. SMS with the text: STOPMSMS and the last 4 digits of your card number" instead of ". SMS with the text: STOPMS 1234. Guess with your natural intelligence about the possible reason.

Is OOKLA Speedtest lying?

Once again, I could not resist and got involved in a discussion about the possibility of using Ookla Speedtest for comparison purposes. The arguments against these tests are well known: operators, they say, give this traffic the highest priority, the results are rigged, the best servers are automatically selected, and the results are extremely far from reality. All this is true to some extent, I do not argue. But we are talking about comparison, and not about some abstract best indicators, right? A ski run can be arbitrarily tricky, but if all skiers pass exactly it, then you can give out medals. Despite the fact that the results of thousands of amateur skiers will be insanely far from those of professionals.

Operators and subscribers, who will outsmart whom?

As for the notorious operator tricks to achieve fantastically high results on Speedtest Ookla, I specifically measured the speed twice on different networks and different smartphones. In both cases, once by the Ookla speed test and immediately the second time by the Traffic Monitor program, which has a built-in "speedometer" - just one of the many functions and very few people obviously use the program in this capacity. The results turned out to be close to mixing, the difference is even less than the usual spread for two measurements in a row with the same instrument. So use Ookla and do not fool yourself with conspiracy theories about "cunning intrigues of operators." Even if some tricks are present somewhere, then for the purposes of comparison, you can use anything. If only this "anything" was always the same in all your experiences.

Content thieves are also mastering the Internet of Things

Recently I read a long discussion on the topic of a complaint that a completely "pedigreed" alarm system successfully subscribed to content. Despite the fact that a prerequisite for enabling the subscription was sending an SMS with any text to a specific number. Or SMS-response in any text to the message sent by the content provider. The alarm system is not trained to respond to SMS from any number and, in principle, has the right to send messages only strictly to the number (or numbers) entered by the owner in a special list. Moreover, in the details of sending messages to extraneous numbers, it was not recorded. From the word "generally". However, there is a subscription to the wallet too. How could this happen?

Technically, it can happen without any miracles and drums, just "sleight of hand and no fraud." More precisely, there is just “fraud”, but what a beautiful one! The network in any case requests the result of SMS delivery and fixes the answer. Without such an intra-network "report", the phone would continue to continuously hammer the recipient's number with the same SMS for the next 72 hours, not knowing that the message was delivered a long time ago. The GSM standard provides for the possibility of sending an exclamation mark (!) as the first character in an SMS message. The recipient of the SMS will not see this symbol, but the network will duplicate the "report" on the sender's phone in the form of an SMS delivery confirmation.It can be quite useful in iPhones, which since its inception 10+ years ago were already too progressive to descend to support the delivery confirmation function of some old-fashioned SMS, only iMessage! And how to be? Saved (and continues to save) an exclamation point at the beginning of the message. Such SMS reports are service information, are not charged and are not displayed in the details. The GSM signaling module sends such reports automatically; it cannot programmatically refuse to execute the command laid down in the standard. Thus, it is enough for a content creator to send an exclamation mark as the first character in his message to a phone number, and he is almost guaranteed to receive a response SMS from this number. Even if the SIM card is installed in some GSM device.

Almost is guaranteed because there are exceptions. For example, I never managed to fully achieve such interaction with the Tele2 phone in the Moscow region. Perhaps this is due to the operator's lack of a GSM license for Moscow and, accordingly, the absence of any GSM modules in the network software. It would be interesting to try in intranet roaming in other regions and in national roaming too. One way or another, the phenomenon of automatic response to an incoming SMS is present, this response is sent completely unnoticed by the responder, and a properly working GSM module will send a response regardless of the owner’s desire or device settings. On the principle of "we are not asked." A fuse, if it is not a "bug", cannot be configured not to react to exceeding a given current level, the combustion function in it is wired at the system level.

Personally, I have not yet encountered such content subscription schemes, but I do not see any fundamental technical obstacles. As for the wording of the form “for confirmation, send a response SMS with any text”, this is generally a common thing, nothing suspicious. And the "evidence" in the form of an exclamation mark is not transmitted to the recipient. I am very interested in whether this scheme will be actively used in content theft? Or have they been using it for a long time, and we just don’t know about it? Indeed, after all, the “victim” does not have any traces of the SMS sent from his device. Not in detail, not in the account, not on the device itself. The operator, probably, can get to the bottom of the truth from his logs, but who will do this? I'm afraid the question is rhetorical.

Operators and subscribers, who will outsmart whom?

As long-term practice of reading your letters shows, it is not easy for a simple subscriber to outwit an operator. But sometimes it works out. On the contrary, the operator manages to “cheat” the client much more often and easier. But it doesn't always come out either. To analyze individual episodes is a celebration of life and my inexhaustible source of good mood. And also about some "tricky" problems and news.

Sometimes you start reading a letter, and already at the second phrase a prejudice appears: yes, this cannot be, the author fantasizes! Then you think. Then you read the letter to the end and you realize that such a thing can be quite possible and this is my meager fantasy. And for the authors and participants of the events described - just the opposite, everything is in order with fantasy. Then comes the thought-question of how unique the case is. Or has it been a boring routine for a long time, and great discoveries and sensations still seem to me? Examples are interesting and informative.

Despite the specific names of the operators in the letters and the text itself, in most cases the examples are more or less suitable for all participants in the cellular market. The conditions are almost the same for everyone, everyone goes under general laws, additional services (including banking) are similar, the problems are similar. And even marketing techniques are similar, although advertising looks different. So even if in my review there are no reservations like “what is written is often applicable to other operators”, then in most cases it is so without any reservations. Well, let's go!

“I have been a reader of your resource for more than 10 years. I want to tell you the story of transferring two numbers to MTS.

Transition one.

I had an Olight tariff from a megaphone with an option for three rubles a day, a 50% discount on calls without the Internet. The average bill was 170 rubles a month. In August last year, my friend (regional manager of MTS) offered me a code for transferring to the "Smart for Friends" tariff. I am applying for a transfer accordingly. In the megaphone, the fuss began after 3 days (then 14 days were allotted for translation). Bidding began with a tariff I don’t remember what with a 30% discount, for 350 rubles they offered 6 gigs, 300 minutes, 300 sms. On such an offer, the girl honestly admitted that I was promised 600 minutes and SMS + 10GB for two hundred rubles. Refused. They called back two days later. you an exclusive offer for 300 rubles 500 minutes and SMS +15 gigs. He answered with an average bill of 170 rubles and was not willing to overpay, refused. An hour later, a call, you have a personal super offer of 210 rubles, 500 minutes and SMS + 2GB + the eternal option 10GB in Russia. I clarified on what basis their offer was, they answered that it was permanent without an expiration date. I agreed, especially since Megafon works better in MO. They said they would cancel the application themselves, expressed good wishes and. On August 23, MTS took me.

Second transition (yesterday). The number is different. It is also in two parts.

1. In September 17, they applied to Tele2 for a tariff for 400 "My Tele2". From Megafon they called immediately on the same day. They offered 700 minutes for 350 rubles, 300 sms + 5GB + 10GB of the same option. Agreed on the same terms on a permanent basis. Translation has been cancelled, all is well.

2. Since October 18, the fee has spontaneously increased to 420 rubles. Megafon explained this by saying that the option was connected for a year, and the tariff was without a term (vague wording). Again, an acquaintance from MTS is involved, he said that they officially opened the possibility of MNP immediately on "Smart for their own", in the salon when applying, you need to specify. Just talk, come and write. OK. We came to the MTS salon, the girl was immediately told that we knew everything and we should not hide this possibility. Enock Okutu She probably didn't really know, it happens. Calls began with the authorities, the possibility of such a transition was confirmed. Decoration has begun. there is no place to put a cherished tick (mark, line or at least something) about the desired tariff, neither in a PC, nor on paper. calls again. over an hour. no result. We agreed that they would switch after the translation. The megaphone calls again on the 3rd day. The result of the negotiations was 600 minutes, + 10GB + 10GB within Russia without SMS. The basis is discussed separately, exactly constant. Again they said that they themselves would cancel the transfer, they wished. and November 23, MTS took. Despite the fact that in the same MTS salon, the same girl, three days before the transfer (now MNP for 8 days), with beautiful and innocent eyes, assured that everything happens automatically and nothing needs to be done.

2. Since October 18, the fee has spontaneously increased to 420 rubles. Megafon explained this by saying that the option was connected for a year, and the tariff was without a term (vague wording). Again, an acquaintance from MTS is involved, he said that they officially opened the possibility of MNP immediately on "Smart for their own", in the salon when applying, you need to specify. Just talk, come and write. OK. We came to the MTS salon, the girl was immediately told that we knew everything and we should not hide this possibility. Enock Okutu Enock Okutu She apparently and in truth was not in the know, it happens. Calls began with the authorities, the possibility of such a transition was confirmed. Decoration has begun. there is no place to put a cherished tick (mark, line or at least something) about the desired tariff, neither in a PC, nor on paper. calls again. over an hour. no result. We agreed that they would switch after the translation. The megaphone calls again on the 3rd day. The result of the negotiations was 600 minutes, + 10GB + 10GB within Russia without SMS. The basis is discussed separately, exactly constant. Again they said that they themselves would cancel the transfer, they wished. and November 23, MTS took. Despite the fact that in the same MTS salon, the same girl, three days before the transfer (now MNP for 8 days), with beautiful and innocent eyes, assured that everything happens automatically and nothing needs to be done.

This is the one in MTS MNP. It is obvious that the donor operator is notified of the transfer at the last possible moment. And in every possible way delay the cancellation. Such miracles.

Thanks to the author for the photos sent, I used them with pleasure, even though it was a button accordion. I hope you are not too bored in the process of reading about the many hardships and troubles of an experienced subscriber using the number portability procedure (MNP) for its intended purpose: to sell "yourself beloved" to the operator that will offer more discounts and other "nishtyaks". And not just to sell out, seizing in the heat of the moment what they offer, but to discuss, bargain, compare the goods offered and make an informed decision about which of the two competitors is more profitable to surrender. Be honest: I suppose you envy a zealous owner who takes such a responsible approach to choosing and getting the tariff he needs for mobile services?

Truly, through our joint efforts, MNP has already become an analogue of the station market, and it is high time to bring the number porting procedure in line with the needs of the working people. And it is very inconvenient in this market for both sellers and buyers. Now, in essence, the questions and claims set out in the letter.

  • The 14 days for porting the number mentioned by the author is a mistake, there was no such thing. By law, 8 days, and almost always this period is respected. A couple of months before the official launch of MNP, operators were given the opportunity to test the service without meeting the deadlines for the transfer, perhaps information about 14 days from that time.
  • As for the malicious delay in informing about the beginning of the transfer process - this is unlikely. As far as I know, it is not the operators who inform each other, but the information about the transfer procedure that has begun is transmitted to the operators by TsNIIS. As for the period of 8 days - I agree, it's time to end this disgrace, a complete hassle. During such a time, neither bargain properly, nor carefully study the special offers of both sellers in the process of trading. And then, after all, you will only finally agree on the price and parameters of the "compensation", and you - fuck you! - and already transferred to another, the train left. It is necessary to do at least 30 days in order to have time to discuss all the proposed options. It would be nice then a trial period of two weeks, and preferably a month. If you don’t like the goods of the new operator, you have the right to return the cover of the SIM card to him, get your hard-earned 100 rubles back and return to the previous “owner”. After all, there is the Law on Consumer Rights Protection (ZoZPP), why don’t they comply?!
  • A very correct remark about the impossibility of documenting a future marriage contract with a new operator. Make at least a separate paragraph in the application for porting the number, in which you can specify the parameters and subscription fee of the promised tariff. And then, you know, the applicant promises gold rings with diamonds, and after the wedding. oops, the porting of the number will decide to get off with cheap tariff jewelry. And then how to sue a marriage swindler?

Jokes are jokes, but the Internet is really full of discussions about which cell phone offers what to "defectors" in exchange for remaining loyal to their native operator. And "tariffs are measured", comparing the mobile-tariff benefits obtained in this way. So at the same time I send greetings and good luck to marketers who thoughtfully analyze MNP statistics, trying to evaluate the comparative attractiveness of different operators in the open and public market.

Little tricks of big Cashback

I could not deny myself the pleasure of sharing with you a wonderful exhibit (screenshot below). I swear by cashback, I would never have believed this if I had not seen it with my own eyes. Virtuoso, simply virtuoso! On the other hand, everything was executed in full accordance with the recommendation of the operator himself to cash back on everything. Here people are cashback “breaking bad”, how can you blame them for this?

For those who didn't want to read the screenshot or couldn't fully grasp the essence of the event. The person was not too lazy to carefully study all the conditions for providing cashback, including analyzing the thresholds for rounding off payments, the minimum amount of accruals, the minimum allowable purchase price, taking into account prizes for the first purchase and a "friendly" bonus. Then I ordered a bunch of notebooks, one for each of the collection of sim cards prepared for such cases long ago. By the way, the calculations look correct, and the person was not even too lazy to unearth the definition of the concept of “participant” in the conditions, assures that this means the user of a sim card without additional conditions like “give no more than one sim card in one hand!”.

As a result, MTS refused to pay him the estimated 6,275 rubles. cashback, causing a person moral suffering and material damage in the amount of 300 rubles spent on the purchase of notebooks. I can imagine how the girls went nuts at the post office, giving out a large stack of parcels with student notebooks. By the way, Carl! But now there are notebooks, and you can begin to implement the saying "live a century, learn a century - you will die a fool."

I absolutely do not want to discuss the actions of the "promotion miner". We are adults (sim cards are issued from the age of 18), and everyone chooses his own path, no matter how pathetic it may sound. But a couple of observations and comments “on the subject” of the described just beg.

  • Not so long ago, I wrote that all sorts of games with getting rubles from operator "shares" with cashbacks, gifts for replenishing an account, etc. - rather a sport for those who are passionate about the process itself, real and regular cash receipts, even on The minimum wage will not be collected. With all the restrictions and fuses provided for in the conditions of the shares. Perhaps it's time to take back your words. As far as I understand, the "offended" has a rich history of successful events with different operators and different promotions and - what the hell is not joking? - average stable monthly income from all this "business".
  • The terms and conditions of all these promotions are likely to be developed by professionals with extensive experience in preventing abuse and patching holes in such products. And yet they are also people, they are not able to foresee everything.
  • Along with the obvious "blunders" of the developers, there are almost always minor "inconsistencies" that allow an enthusiastic "miner" to get a dozen or two or three rubles in excess of the amount of invested funds. A trifle at the level of inevitable operating expenses? Is not a fact. If the action is immediately replicated on dozens (hundreds?) of ready-made sim cards, then the "pecking" chicken quickly gains weight and grows into a fat Christmas turkey. Not so long ago, we read about a legislative initiative to limit the maximum number of SIM cards registered per person. I remember it was about five sims. As usual, they were motivated by the fight against terrorism, but in the light of our today's topic, I was suddenly interested in the original source. That is, who really initiated the development of such a project? After all, a dog is a talented animal and can rummage in different, sometimes unexpected places.

Screenshot above, so that you do not think that the topic of getting free money from all sorts of promotions is interesting only to individual maniacs, not at all. I recalled an anecdote-dialogue on the topic of compliance with the rules of the road: “Darling, you be more careful on the way home. They just said on the radio that there you have one maniac driving in the opposite lane! - What? One maniac. Yes, there are hundreds of these maniacs. '.

And this is a screenshot of a feed of a “small” accompanying discussion of “maniacs”, who are interested in finding out the subtleties and peculiarities of violating the “rules of the road” invented by naive marketers. So to speak, you to assess the extent of interest. Unfortunately, only part of the tape fit in the screenshot, the lines began to merge.

Belarusian "Velkom" is joking?

So thin that the client's nerves will begin to burst (smiley). The interaction of operators with their customers is an inexhaustible source of jokes, jokes and, I’m not afraid of this word, memes on the side of users. But it also happens vice versa, sometimes you can’t refuse operators in a refined sense of humor.

I read a fresh commentary on our material about mobile personal accounts of mobile operators, you can read the review here. As far as I understand, the author of the comment (see screenshot) writes about a nice message generated by the Personal Account of his home operator Velcom. Bad joke, oh and bad! But quality, you see. At least it will be remembered for a long time and will save you from carelessness in the future.

Let's hope this was really a joke, and not a gloomy assumption of a cellular operator based on some data that has already reached. As far as I remember, in the absence of full-fledged online roaming, the cellular operator receives preliminary data on roamer costs much earlier than these costs materialize in exact billing figures.

MTS Bank is the leader!

It is with great pleasure, albeit with some delay, that we congratulate the bank on an important achievement and a fair reward. As written in the bank's tweet and on the prepared holiday banner, "MTS Bank has become a leader in the application of artificial intelligence."

It is symbolic that a cracked (from a brain explosion?) skull was depicted on the banner. Presumably, the designer drew the skull of a client who tried to interact with the artificial intelligence of MTS Bank. They showed me a fresh example of such interaction here, and I immediately fell in love with the deep meaning of the banner and the great sense of humor of its designer. What is the main task of artificial and natural intelligence in any bank? That's right, make more money from your customers. Moreover, in compliance with all laws and regulations, banks are strict with this. But you can mess around a bit with the wording, right? This requires intelligence, both artificial and naturally produced.

“MTS Bank” gives new users of its cards from two months to a year of free SMS notifications about all transactions. On the eve of the expiration of the "gift" period and the beginning of the write-off of 59 rubles. monthly fee for these notifications, the bank must send and honestly sends a warning SMS indicating the method of deactivating the service, which from now on becomes paid. The SMS contains the number to which the numbers 1234 should be sent to cancel the service (see screenshot above). For MTS subscribers, nothing strange, a common thing. For example, when sending 1234 to a certain service number, "artificial intelligence" sent the mobile Internet settings in response.

I have no doubt that 80% (if not 90%) of users carefully follow the received instructions and send the numbers 1234 to the specified number, the rest are not read in bank SMS or forget to answer. Even among those who answered, some then ignore the answer from the bank (thereby agreeing to 59 rubles per month), although many begin to think.

The most mentally gifted guess that instead of 1234, you should have sent the last four digits of your bank card number, and sent these numbers without asterisks. And they send SMS again with the correct numbers. Bingo! The assumption works, and the natural intelligence of the client triumphs over the artificial intelligence of MTS Bank. And how many people did not guess? All those who did not guess by default become members of the club of the sad and unresourceful. Just don’t ask me what prevented artificial intelligence from writing in the very first SMS, for example: “. SMS with the text: STOPMSMS and the last 4 digits of your card number" instead of ". SMS with the text: STOPMS 1234. Guess with your natural intelligence about the possible reason.

Is OOKLA Speedtest lying?

Once again, I could not resist and got involved in a discussion about the possibility of using Ookla Speedtest for comparison purposes. The arguments against these tests are well known: operators, they say, give this traffic the highest priority, the results are rigged, the best servers are automatically selected, and the results are extremely far from reality. All this is true to some extent, I do not argue. But we are talking about comparison, and not about some abstract best indicators, right? A ski run can be arbitrarily tricky, but if all skiers pass exactly it, then you can give out medals. Despite the fact that the results of thousands of amateur skiers will be insanely far from those of professionals.

As for the notorious operator tricks to achieve fantastically high results on Speedtest Ookla, I specifically measured the speed twice on different networks and different smartphones. In both cases, once by the Ookla speed test and immediately the second time by the Traffic Monitor program, which has a built-in "speedometer" - just one of the many functions and very few people obviously use the program in this capacity. The results turned out to be close to mixing, the difference is even less than the usual spread for two measurements in a row with the same instrument. So use Ookla and do not fool yourself with conspiracy theories about "cunning intrigues of operators." Even if some tricks are present somewhere, then for the purposes of comparison, you can use anything. If only this "anything" was always the same in all your experiences.

Content thieves are also mastering the Internet of Things

Recently I read a long discussion on the topic of a complaint that a completely "pedigreed" alarm system successfully subscribed to content. Despite the fact that a prerequisite for enabling the subscription was sending an SMS with any text to a specific number. Or SMS-response in any text to the message sent by the content provider. The alarm system is not trained to respond to SMS from any number and, in principle, has the right to send messages only strictly to the number (or numbers) entered by the owner in a special list. Moreover, in the details of sending messages to extraneous numbers, it was not recorded. From the word "generally". However, there is a subscription to the wallet too. How could this happen?

Technically, it can happen without any miracles and drums, just "sleight of hand and no fraud." More precisely, there is just “fraud”, but what a beautiful one! The network in any case requests the result of SMS delivery and fixes the answer. Without such an intra-network "report", the phone would continue to continuously hammer the recipient's number with the same SMS for the next 72 hours, not knowing that the message was delivered a long time ago. The GSM standard provides for the possibility of sending an exclamation mark (!) as the first character in an SMS message. The recipient of the SMS will not see this symbol, but the network will duplicate the "report" on the sender's phone in the form of an SMS delivery confirmation.It can be quite useful in iPhones, which since its inception 10+ years ago were already too progressive to descend to support the delivery confirmation function of some old-fashioned SMS, only iMessage! And how to be? Saved (and continues to save) an exclamation point at the beginning of the message. Such SMS reports are service information, are not charged and are not displayed in the details. The GSM signaling module sends such reports automatically; it cannot programmatically refuse to execute the command laid down in the standard. Thus, it is enough for a content creator to send an exclamation mark as the first character in his message to a phone number, and he is almost guaranteed to receive a response SMS from this number. Even if the SIM card is installed in some GSM device.

Almost is guaranteed because there are exceptions. For example, I never managed to fully achieve such interaction with the Tele2 phone in the Moscow region. Perhaps this is due to the operator's lack of a GSM license for Moscow and, accordingly, the absence of any GSM modules in the network software. It would be interesting to try in intranet roaming in other regions and in national roaming too. One way or another, the phenomenon of automatic response to an incoming SMS is present, this response is sent completely unnoticed by the responder, and a properly working GSM module will send a response regardless of the owner’s desire or device settings. On the principle of "we are not asked." A fuse, if it is not a "bug", cannot be configured not to react to exceeding a given current level, the combustion function in it is wired at the system level.

Personally, I have not yet come across such content subscription schemes, but I do not see any fundamental technical obstacles. As for the wording of the form “for confirmation, send a response SMS with any text”, this is generally a common thing, nothing suspicious. And the "evidence" in the form of an exclamation mark is not transmitted to the recipient. I am very interested in whether this scheme will be actively used in content theft? Or have they been using it for a long time, but we simply don’t know about it? Indeed, after all, the “victim” does not have any traces of the SMS sent from his device. Not in detail, not in the account, not on the device itself. The operator, probably, can get to the bottom of the truth from his logs, but who will do this? I'm afraid the question is rhetorical.