Operators, 2021 promises to be interesting

Tele2 has published a "hit parade" of New Year calls from its subscribers to the support service, it's great! A very decent selection, and it's great that "conversations are being recorded." Fortunately, the names are not disclosed, they are simply shared. Informing about the price of an outgoing call, why did this question suddenly “surface” and who will pay for the banquet? About expiration dates that are no longer valid. About the greatly wiser telephone robot Oleg.

"Help those lost in space and time"

It's not my style, but I'm posting 2/3 of Tele2's New Year's press release with almost no edits. He is all good and will surely correct your health, if not shaken during the holidays, then at least your mood that has deteriorated. And there is something to spoil the mood, now we have the next significant holiday only in March. Let's go! My comment.

“During the holidays, the Tele2 service line received a number of unusual requests. Their share of the total number of requests was approximately 2% - Tele2 chose the most memorable ones. The rating is topped by a request from a client from Yekaterinburg: he called the personal support service on January 1 with the question: “What day is it today?” At the same time, the subscriber specified the local time and asked about the weather in the city. The Tele2 specialist was not at all embarrassed and provided the client with up-to-date information on all the questions asked.

This, guys, has been a “classic of the genre” for many years, there are many such curious people. To the question "what day is it today?" the correct answer is “I’m afraid that it’s not the best for you!”. But who will answer that? Not politically correct! But for some reason they are rarely interested in the weather, usually they ask for help with determining the date and time of day. The beginning of January is the shortest days of the year, and it is not always clear whether it is morning or evening. And if the watch is not electronic, but with arrows, then it’s a real disaster ... I once read that the dials on watches in submarines were divided into 24 hours, not 12. To avoid confusion. Well, the first days of January, many feel like they are on a submarine.

In second place is a question from Moscow about the cost of an excavator. The client ran out of traffic, but he urgently needed to find information about the equipment. He turned to the Tele2 support line, and at his request, the employee looked for the cost of an excavator on the Avito site. When his client was not satisfied with the price, the operator helped to find an advertisement for renting a car.

Excavator, Carl! Urgently reward the one who asked the question! A person, even on New Year's celebrations, does not let go of thoughts about work, such responsible people must be cherished and cherished in every possible way. Although everything can be simpler, I once saw a photo of an excavator transporting hard workers in a bucket across a stream. If you can move around like that, then it’s probably comfortable to sleep, so the person wanted to rent an excavator. Maybe they don't let him sleep at home. Cats stomp loudly, children scream, and you never know what else.

The third place is taken by the dialogue of the Potter fans in the chat. The client asked the operator what is better to watch to create a New Year's mood. The operator suggested the winter classics - "The Chronicles of Narnia" and all the series of "Harry Potter". With her last piece of advice, she was right on target - the client turned out to be a fan of the Potter series and immediately cast the most famous spells. The operator supported the conversation with a promise to kill the bad mood with Avada Kedavra, after which the satisfied client went to watch his favorite movie.

I read it and understood almost nothing. I recalled the joke “the patient read the prescription aloud and accidentally summoned the devil.” In general, "Avocado Kadavra" to you all and the New Year's mood too.

The fourth position was taken by a question from a nightlife lover from Kazan. On January 1, a subscriber turned to the Tele2 call center with a request to find a working nightclub in the capital of Tatarstan. The same place in the list is occupied by a practical question from a client from Novosibirsk, who did not run out of mobile traffic in time, but wanted to check the train schedule. The operator quickly found the train schedule and helped the subscriber to plan a trip out of town.

Reality and prospects of the IT professions market

What professions are the most popular and highly paid?

Review of the smartphone Samsung Galaxy A22s 5G (SM A226B/DSN)

A niche smartphone with 5G support for minimal money - it's not even on the Samsung website, but it's sold in Russia. Compare with Galaxy A22 - is it worth the money?

Kia Picanto test. The last of the city cars

Somehow imperceptibly, almost all compact city cars left Russia, which replaced compact class sedans and liftbacks like Hyundai Solaris and Skoda Rapid. There are always two real city cars left on our market, this is the hero of our material Kia Picanto and Chevrolet Spark, along with its counterpart under the Ravon brand.

TCL TW30 MoveAudio S600 TWS headphones review

Any decent smartphone manufacturer is bound to offer their own TWS headset with them. So TCL introduced in December on the Russian market not only a flagship smartphone, but also a flagship headset. Let's see what happened ...

Oh-oh-oh, the transport schedule is another "classic of the genre." When for some reason everything is spent somewhere, the packages are over, the balance is unexpectedly empty, the wallet is also empty, and life has cracked. Running away from such an inhospitable city is the last chance to survive in this unkind world, and the contact center worker is the last remaining guardian angel, fortunately free. By the way, it was in Kazan that our guide once persistently warned us about the absolutely ridiculous prices for club holidays, alcohol and local “priestesses of love”. He advised to refrain and endure until more tolerant cities.

The appeal, which began with a question from a subscriber from Izhevsk about charging off the subscription fee, occupied the fifth place, and ended with singing. The operator quickly resolved the client's question about mobile communications. Fascinated by the employee's charm, the grateful subscriber congratulated the operator on the New Year and sang the chorus of Niletto's hit “Lubimka”.

Here, everything is clear, not without reason the proverb "finances sing romances" for many, many years. Apparently, an empty wallet contributes to bursts of vocal creativity. I’m joking, of course, and I’m willing to believe in the miraculous effect of the employee’s charm.

I want to know where and how much I'm calling! Or I don't really want to?

How much time has passed, and the people are still "hiccuping" the notorious "cancellation of roaming". Which not only turned out to be very crooked in itself, but also “forgotten” to cancel the intercity. And people are traditionally confused in terms of roaming / intercity. The second factor, which I wrote about more than once, is those who “come in large numbers” to large cities with their SIM cards from other regions, as well as those who deliberately buy such SIM cards. Tariffs in other regions are actually many times lower, and many from the high bell tower do not care how much the caller pays them, if only to save money themselves. In general, they played, played and finished playing, the Duma came to grips with the issue of informing the caller about the price of the call. I suspect that this child of some major official accidentally “punished” daddy for a hundred or two rubles with such a call, and officials only give away state millions easily, and for their hard-earned 200 rubles they can even cut the throat of the offender. So they started this bodyaga with "informing".There would be no call to the contact center and just say: “My fool unknowingly spent 200 rubles, return the money!”. So no, let the operators now introduce systems that inform about the price of a call in real time, and we will pay for all this happiness. Even if intercity did not use and are not going to. We will not discuss the question of the long-distance intercity, which has already stuck in our teeth, now, and without that much has been said on this topic.

I highly recommend the material in Kommersant here, a sensible article, and everything is laid out https://cars45.com.gh/iiWsuhR66ZBpDsLDg8OfCPKk on the shelves. TelecomDaily CEO Denis Kuskov calculated tens of millions of rubles for each operator to implement such a system, and the figure does not surprise me personally. You need to understand that there are not so many subscribers calling long distance, but the information system should work for everyone! In general, that is still a headache for cellular operators. True, it is mentioned in passing that they want to oblige to inform only about a long-distance call, but how is it possible to implement this in real time? Let's see.

Another little quote:

“...For example, if a subscriber with a Moscow SIM card leaves for St. Petersburg and calls from there to another Moscow number, the call will be charged at an increased rate, even if the called subscriber is in St. Petersburg.

This is often faced, for example, by elderly citizens who cannot figure out the tariffs, deputies point out. They propose to oblige operators to connect text, color or any other notifications about incoming, outgoing or missed calls from regional numbers. This will not require budget expenditures, it follows from the project.

I'm sobbing with emotion, how far our deputies are from the people! "... Color or any other notifications", three times ha! They don't even realize how many older people they care about still use inexpensive phones with monochrome displays. However, younger deputies may not be aware that the displays are NOT color. In general, if it’s really on the case, then such informing should be done by voice. Once a person calls on the phone, then he is able to perceive speech by ear, but whether he can read the message is another question. This is if we are really talking about the needs of older people, and did not drag them here for PR. Well, a short phrase like “your call will cost two rubles 50 kopecks per minute” is unlikely to bother anyone much and will certainly be more humane than forcing a person to peer at the screen in search of the price of a minute.

Another reason to sob is the wonderful phrase "There will be no budgetary expenses for this, it follows from the project." That is, this is the main thing that worries officials. The fact that mobile operators will “smear” all these hundreds of millions of rubles of expenses over all their subscribers and this will inevitably affect all subscription fees, officials do not care about this “trifle”, they are state people, they think globally and strategically.

Tinkoff, the robot Oleg is getting smarter right before our eyes

Tinkoff has completed the integration of Oleg's smart telephone robot into a customer call center. During the pilot project, Oleg learned to help more than 5,000 people at the same time, instantly recognize the essence of a customer’s request, advise the interlocutor, and unload the call center, preventing the formation of a queue on the line.

Telephone robot Oleg can report the balance of the card or send an SMS with the contract number. He also helps to change the tariff, change the date of payment under the contract, can act as a consultant and interlocutor. In total, the phone bot Oleg is trained to work out 60 request scenarios that customers use most often.

I listened with interest to samples of Oleg's speech, I liked it. And this is a professional opinion, I worked as a simultaneous interpreter for a long time, and the first couple of phrases of the client were enough for me to immediately assess the “scale of the disaster”. Listen for yourself:

What, "robots attack"? No, here 80 percent is the question of the economy. In order to “break through to the body” of a live operator, you need to make a lot of efforts, and those who spend 3 rubles a month on communications do not have such an opportunity at all and are not foreseen even theoretically. For it is disastrously meaningless to spend many times more on customer service than the client himself spends on communication. So they don’t spend, who will undertake to condemn cell phones for such an approach? And a telephone robot is a modern and workable compromise in cases where a person still needs help “with a human face” and the subscriber cannot achieve something from a simple multi-stage informant.Once I wrote about this problem, and then it seemed almost insoluble to me: either figure it out yourself, or go to the office / salon to take out the girl’s brain, there was no third way. It is clear that there are no completely deadlocks, but two years ago I could not even imagine what intellectually beautiful solutions would appear. I would venture to write that such robots are most likely just a workable solution that should suit, if not everyone, then almost everyone.

Operators, 2021 promises to be interesting

Tele2 has published a "hit parade" of New Year calls from its subscribers to the support service, it's great! A very decent selection, and it's great that "conversations are being recorded." Fortunately, the names are not disclosed, they are simply shared. Informing about the price of an outgoing call, why did this question suddenly “surface” and who will pay for the banquet? About expiration dates that are no longer valid. About the greatly wiser telephone robot Oleg.

"Help those lost in space and time"

It's not my style, but I'm posting 2/3 of Tele2's New Year's press release with almost no edits. He is all good and will surely correct your health, if not shaken during the holidays, then at least your mood that has deteriorated. And there is something to spoil the mood, now we have the next significant holiday only in March. Let's go! My comment.

“During the holidays, the Tele2 service line received a number of unusual requests. Their share of the total number of requests was approximately 2% - Tele2 chose the most memorable ones. The rating is topped by a request from a client from Yekaterinburg: he called the personal support service on January 1 with the question: “What day is it today?” At the same time, the subscriber specified the local time and asked about the weather in the city. The Tele2 specialist was not at all embarrassed and provided the client with up-to-date information on all the questions asked.

This, guys, has been a “classic of the genre” for many years, there are many such curious people. To the question "what day is it today?" the correct answer is “I’m afraid that it’s not the best for you!”. But who will answer that? Not politically correct! But for some reason they are rarely interested in the weather, usually they ask for help with determining the date and time of day. The beginning of January is the shortest days of the year, and it is not always clear whether it is morning or evening. And if the watch is not electronic, but with arrows, then it’s a real disaster ... I once read that the dials on watches in submarines were divided into 24 hours, not 12. To avoid confusion. Well, the first days of January, many feel like they are on a submarine.

In second place is a question from Moscow about the cost of an excavator. The client ran out of traffic, but he urgently needed to find information about the equipment. He turned to the Tele2 support line, and at his request, the employee looked for the cost of an excavator on the Avito site. When his client was not satisfied with the price, the operator helped to find an advertisement for renting a car.

Excavator, Carl! Urgently reward the one who asked the question! A person, even on New Year's celebrations, does not let go of thoughts about work, such responsible people must be cherished and cherished in every possible way. Although everything can be simpler, I once saw a photo of an excavator transporting hard workers in a bucket across a stream. If you can move around like that, then it’s probably comfortable to sleep, so the person wanted to rent an excavator. Maybe they don't let him sleep at home. Cats stomp loudly, children scream, and you never know what else.

The third place is taken by the dialogue of the Potter fans in the chat. The client asked the operator what is better to watch to create a New Year's mood. The cameraman suggested winter classics - The Chronicles of Narnia and all the Harry Potter series. With her last piece of advice, she was right on target - the client turned out to be a fan of the Potter series and immediately cast the most famous spells. The operator supported the conversation with a promise to kill the bad mood with Avada Kedavra, after which the satisfied client went to watch his favorite movie.

I read it and understood almost nothing. I recalled the joke “the patient read the prescription aloud and accidentally summoned the devil.” In general, "Avocado Kadavra" to you all and the New Year's mood too.

The fourth position was taken by a question from a nightlife lover from Kazan. On January 1, a subscriber turned to the Tele2 call center with a request to find a working nightclub in the capital of Tatarstan. The same place in the list is occupied by a practical question from a client from Novosibirsk, who did not run out of mobile traffic in time, but wanted to check the train schedule. The operator quickly found the train schedule and helped the subscriber to plan a trip out of town.

Reality and prospects of the IT professions market

What professions are the most popular and highly paid?

Review of the smartphone Samsung Galaxy A22s 5G (SM A226B/DSN)

A niche smartphone with 5G support for minimal money - it's not even on the Samsung website, but it's sold in Russia. Compare with Galaxy A22 - is it worth the money?

Kia Picanto test. The last of the city cars

Somehow imperceptibly, almost all compact city cars left Russia, which replaced compact class sedans and liftbacks like Hyundai Solaris and Skoda Rapid. There are always two real city cars left on our market, this is the hero of our material Kia Picanto and Chevrolet Spark, along with its counterpart under the Ravon brand.

TCL TW30 MoveAudio S600 TWS headphones review

Any decent smartphone manufacturer is bound to offer their own TWS headset with them. So TCL introduced in December on the Russian market not only a flagship smartphone, but also a flagship headset. Let's see what happened ...

Oh-oh-oh, the transport schedule is another "classic of the genre." When for some reason everything is spent somewhere, the packages are over, the balance is unexpectedly empty, the wallet is also empty, and life has cracked. Running away from such an inhospitable city is the last chance to survive in this unkind world, and the contact center worker is the last remaining guardian angel, fortunately free. By the way, it was in Kazan that our guide once persistently warned us about the absolutely ridiculous prices for club holidays, alcohol and local “priestesses of love”. He advised to refrain and endure until more tolerant cities.

The appeal, which began with a question from a subscriber from Izhevsk about charging off the subscription fee, occupied the fifth place, and ended with singing. The operator quickly resolved the client's question about mobile communications. Fascinated by the employee's charm, the grateful subscriber congratulated the operator on the New Year and sang the chorus of Niletto's hit “Lubimka”.

Here, everything is clear, not without reason the proverb "finances sing romances" for many, many years. Apparently, an empty wallet contributes to bursts of vocal creativity. I’m joking, of course, and I’m willing to believe in the miraculous effect of the employee’s charm.

I want to know where and how much I'm calling! Or I don't really want to?

How much time has passed, and the people are still "hiccuping" the notorious "cancellation of roaming". Which not only turned out to be very crooked in itself, but also “forgotten” to cancel the intercity. And people are traditionally confused in terms of roaming / intercity. The second factor, which I wrote about more than once, is those who “come in large numbers” to large cities with their SIM cards from other regions, as well as those who deliberately buy such SIM cards. Tariffs in other regions are actually many times lower, and many from the high bell tower do not care how much the caller pays them, if only to save money themselves. In general, they played, played and finished playing, the Duma came to grips with the issue of informing the caller about the price of the call. I suspect that this child of some major official accidentally “punished” daddy for a hundred or two rubles with such a call, and officials only give away state millions easily, and for their hard-earned 200 rubles they can even cut the throat of the offender. So they started this bodyaga with "informing".There would be no call to the contact center and just say: “My fool unknowingly spent 200 rubles, return the money!”. So no, let the operators now introduce systems that inform about the price of a call in real time, and we will pay for all this happiness. Even if intercity did not use and are not going to. We will not discuss the question of the long-distance intercity, which has already stuck in our teeth, now, and without that much has been said on this topic.

I highly recommend the material in Kommersant here, a sensible article, and everything is laid out https://cars45.com.gh/iiWsuhR66ZBpDsLDg8OfCPKk on the shelves. TelecomDaily CEO Denis Kuskov calculated tens of millions of rubles for each operator to implement such a system, and the figure does not surprise me personally. You need to understand that there are not so many subscribers calling long distance, but the information system should work for everyone! In general, that is still a headache for cellular operators. True, it is mentioned in passing that they want to oblige to inform only about a long-distance call, but how is it possible to implement this in real time? Let's see.

Another little quote:

“...For example, if a subscriber with a Moscow SIM card leaves for St. Petersburg and calls from there to another Moscow number, the call will be charged at an increased rate, even if the called subscriber is in St. Petersburg.

This is often faced, for example, by elderly citizens who cannot figure out the tariffs, deputies point out. They propose to oblige operators to connect text, color or any other notifications about incoming, outgoing or missed calls from regional numbers. This will not require budget expenditures, it follows from the project.

I'm sobbing with emotion, how far our deputies are from the people! "... Color or any other notifications", three times ha! They don't even realize how many older people they care about still use inexpensive phones with monochrome displays. However, younger deputies may not be aware that the displays are NOT color. In general, if it’s really on the case, then such informing should be done by voice. Once a person calls on the phone, then he is able to perceive speech by ear, but whether he can read the message is another question. This is if we are really talking about the needs of older people, and did not drag them here for PR. Well, a short phrase like “your call will cost two rubles 50 kopecks per minute” is unlikely to bother anyone much and will certainly be more humane than forcing a person to peer at the screen in search of the price of a minute.

Another reason to sob is the wonderful phrase "There will be no budgetary expenses for this, it follows from the project." That is, this is the main thing that worries officials. The fact that mobile operators will “smear” all these hundreds of millions of rubles of expenses over all their subscribers and this will inevitably affect all subscription fees, officials do not care about this “trifle”, they are state people, they think globally and strategically.

Tinkoff, the robot Oleg is getting smarter right before our eyes

Tinkoff has completed the integration of Oleg's smart telephone robot into a customer call center. During the pilot project, Oleg learned to help more than 5,000 people at the same time, instantly recognize the essence of a customer’s request, advise the interlocutor, and unload the call center, preventing the formation of a queue on the line.

Telephone robot Oleg can report the balance of the card or send an SMS with the contract number. He also helps to change the tariff, change the date of payment under the contract, can act as a consultant and interlocutor. In total, the phone bot Oleg is trained to work out 60 request scenarios that customers use most often.

I listened with interest to samples of Oleg's speech, I liked it. And this is a professional opinion, I worked as a simultaneous interpreter for a long time, and the first couple of phrases of the client were enough for me to immediately assess the “scale of the disaster”. Listen for yourself:

What, "robots attack"? No, here 80 percent is the question of the economy. In order to “break through to the body” of a live operator, you need to make a lot of efforts, and those who spend 3 rubles a month on communications do not have such an opportunity at all and are not foreseen even theoretically. For it is disastrously meaningless to spend many times more on customer service than the client himself spends on communication. So they don’t spend, who will undertake to condemn cell phones for such an approach? And a telephone robot is a modern and workable compromise in cases where a person still needs help “with a human face” and the subscriber cannot achieve something from a simple multi-stage informant.Once I wrote about this problem, and then it seemed almost insoluble to me: either figure it out yourself, or go to the office / salon to take out the girl’s brain, there was no third way. It is clear that there are no completely deadlocks, but two years ago I could not even imagine what intellectually beautiful solutions would appear. I would venture to write that such robots are most likely just a workable solution that should suit, if not everyone, then almost everyone.

Operators, 2021 promises to be interesting

Tele2 has published a "hit parade" of New Year calls from its subscribers to the support service, it's great! A very decent selection, and it's great that "conversations are being recorded." Fortunately, the names are not disclosed, they are simply shared. Informing about the price of an outgoing call, why did this question suddenly “surface” and who will pay for the banquet? About expiration dates that are no longer valid. About the greatly wiser telephone robot Oleg.

"Help those lost in space and time"

It's not my style, but I'm posting 2/3 of Tele2's New Year's press release with almost no edits. He is all good and will surely correct your health, if not shaken during the holidays, then at least your mood that has deteriorated. And there is something to spoil the mood, now we have the next significant holiday only in March. Let's go! My comment.

“During the holidays, the Tele2 service line received a number of unusual requests. Their share of the total number of requests was approximately 2% - Tele2 chose the most memorable ones. The rating is topped by a request from a client from Yekaterinburg: he called the personal support service on January 1 with the question: “What day is it today?” At the same time, the subscriber specified the local time and asked about the weather in the city. The Tele2 specialist was not at all embarrassed and provided the client with up-to-date information on all the questions asked.

This, guys, has been a “classic of the genre” for many years, there are many such curious people. To the question "what day is it today?" the correct answer is “I’m afraid that it’s not the best for you!”. But who will answer that? Not politically correct! But for some reason they are rarely interested in the weather, usually they ask for help with determining the date and time of day. The beginning of January is the shortest days of the year, and it is not always clear whether it is morning or evening. And if the watch is not electronic, but with arrows, then it’s a real disaster ... I once read that the dials on watches in submarines were divided into 24 hours, not 12. To avoid confusion. Well, the first days of January, many feel like they are on a submarine.

In second place is a question from Moscow about the cost of an excavator. The client ran out of traffic, but he urgently needed to find information about the equipment. He turned to the Tele2 support line, and at his request, the employee looked for the cost of an excavator on the Avito site. When his client was not satisfied with the price, the operator helped to find an advertisement for renting a car.

Excavator, Carl! Urgently reward the one who asked the question! A person, even on New Year's celebrations, does not let go of thoughts about work, such responsible people must be cherished and cherished in every possible way. Although everything can be simpler, I once saw a photo of an excavator transporting hard workers in a bucket across a stream. If you can move around like that, then it’s probably comfortable to sleep, so the person wanted to rent an excavator. Maybe they don't let him sleep at home. Cats stomp loudly, children scream, and you never know what else.

The third place is taken by the dialogue of the Potter fans in the chat. The client asked the operator what is better to watch to create a New Year's mood. The operator suggested the winter classics - "The Chronicles of Narnia" and all the series of "Harry Potter". With her last piece of advice, she was right on target - the client turned out to be a fan of the Potter series and immediately cast the most famous spells. The operator supported the conversation with a promise to kill the bad mood with Avada Kedavra, after which the satisfied client went to watch his favorite movie.

I read it and understood almost nothing. I recalled the joke “the patient read the prescription aloud and accidentally summoned the devil.” In general, "Avocado Kadavra" to you all and the New Year's mood too.

The fourth position was taken by a question from a nightlife lover from Kazan. On January 1, a subscriber turned to the Tele2 call center with a request to find a working nightclub in the capital of Tatarstan. The same place in the list is occupied by a practical question from a client from Novosibirsk, who did not run out of mobile traffic in time, but wanted to check the train schedule. The operator quickly found the train schedule and helped the subscriber to plan a trip out of town.

Reality and prospects of the IT professions market

What professions are the most popular and highly paid?

Review of the smartphone Samsung Galaxy A22s 5G (SM A226B/DSN)

A niche smartphone with 5G support for minimal money - it's not even on the Samsung website, but it's sold in Russia. Compare with Galaxy A22 - is it worth the money?

Kia Picanto test. The last of the city cars

Somehow imperceptibly, almost all compact city cars left Russia, which replaced compact class sedans and liftbacks like Hyundai Solaris and Skoda Rapid. There are always two real city cars left on our market, this is the hero of our material Kia Picanto and Chevrolet Spark, along with its counterpart under the Ravon brand.

TCL TW30 MoveAudio S600 TWS headphones review

Any decent smartphone manufacturer is bound to offer their own TWS headset with them. So TCL introduced in December on the Russian market not only a flagship smartphone, but also a flagship headset. Let's see what happened ...

Oh-oh-oh, the transport schedule is another "classic of the genre." When for some reason everything is spent somewhere, the packages are over, the balance is unexpectedly empty, the wallet is also empty, and life has cracked. Running away from such an inhospitable city is the last chance to survive in this unkind world, and the contact center worker is the last remaining guardian angel, fortunately free. By the way, it was in Kazan that our guide once persistently warned us about the absolutely ridiculous prices for club holidays, alcohol and local “priestesses of love”. He advised to refrain and endure until more tolerant cities.

The appeal, which began with a question from a subscriber from Izhevsk about charging off the subscription fee, occupied the fifth place, and ended with singing. The operator quickly resolved the client's question about mobile communications. Fascinated by the employee's charm, the grateful subscriber congratulated the operator on the New Year and sang the chorus of Niletto's hit “Lubimka”.

Here, everything is clear, not without reason the proverb "finances sing romances" for many, many years. Apparently, an empty wallet contributes to bursts of vocal creativity. I’m joking, of course, and I’m willing to believe in the miraculous effect of the employee’s charm.

I want to know where and how much I'm calling! Or I don't really want to?

How much time has passed, and the people are still "hiccuping" the notorious "cancellation of roaming". Which not only turned out to be very crooked in itself, but also “forgotten” to cancel the intercity. And people are traditionally confused in terms of roaming / intercity. The second factor, which I wrote about more than once, is those who “come in large numbers” to large cities with their SIM cards from other regions, as well as those who deliberately buy such SIM cards. Tariffs in other regions are actually many times lower, and many from the high bell tower do not care how much the caller pays them, if only to save money themselves. In general, they played, played and finished playing, the Duma came to grips with the issue of informing the caller about the price of the call. I suspect that this child of some major official accidentally “punished” daddy for a hundred or two rubles with such a call, and officials only give away state millions easily, and for their hard-earned 200 rubles they can even cut the throat of the offender. So they started this bodyaga with "informing".There would be no call to the contact center and just say: “My fool unknowingly spent 200 rubles, return the money!”. So no, let the operators now introduce systems that inform about the price of a call in real time, and we will pay for all this happiness. Even if intercity did not use and are not going to. We will not discuss the question of the long-distance intercity, which has already stuck in our teeth, now, and without that much has been said on this topic.

I highly recommend the material in Kommersant here, a sensible article, and everything is laid out https://cars45.com.gh/iiWsuhR66ZBpDsLDg8OfCPKk on the shelves. TelecomDaily CEO Denis Kuskov calculated tens of millions of rubles for each operator to implement such a system, and the figure does not surprise me personally. You need to understand that there are not so many subscribers calling long distance, but the information system should work for everyone! In general, that is still a headache for cellular operators. True, it is mentioned in passing that they want to oblige to inform only about a long-distance call, but how is it possible to implement this in real time? Let's see.

Another little quote:

“...For example, if a subscriber with a Moscow SIM card leaves for St. Petersburg and calls from there to another Moscow number, the call will be charged at an increased rate, even if the called subscriber is in St. Petersburg.

This is often faced, for example, by elderly citizens who cannot figure out the tariffs, deputies point out. They propose to oblige operators to connect text, color or any other notifications about incoming, outgoing or missed calls from regional numbers. This will not require budget expenditures, it follows from the project.

I'm sobbing with emotion, how far our deputies are from the people! "... Color or any other notifications", three times ha! They don't even know how many older people they care about still use inexpensive phones with monochrome displays. However, younger deputies may not be aware that the displays are NOT color. In general, if it’s really on the case, then such informing should be done by voice. Once a person calls on the phone, he is able to perceive speech by ear, but whether he can read the message is another question. This is if we are really talking about the needs of older people, and not dragged them here for PR. Well, a short phrase like “your call will cost two rubles 50 kopecks per minute” is unlikely to bother anyone much and will certainly be more humane than forcing a person to peer at the screen in search of the price of a minute.

Another reason to sob is the wonderful phrase "There will be no budgetary expenses for this, it follows from the project." That is, this is the main thing that worries officials. The fact that mobile operators will “smear” all these hundreds of millions of rubles of expenses over all their subscribers and this will inevitably affect all subscription fees, officials do not care about this “trifle”, they are state people, they think globally and strategically.

Tinkoff, the robot Oleg is getting smarter right before our eyes

Tinkoff has completed the integration of Oleg's smart telephone robot into a customer call center. During the pilot project, Oleg learned to help more than 5,000 people at the same time, instantly recognize the essence of a customer’s request, advise the interlocutor, and unload the call center, preventing the formation of a queue on the line.

Telephone robot Oleg can report the balance of the card or send an SMS with the contract number. He also helps to change the tariff, change the date of payment under the contract, can act as a consultant and interlocutor. In total, the phone bot Oleg is trained to work out 60 request scenarios that customers use most often.

I listened with interest to samples of Oleg's speech, I liked it. And this is a professional opinion, I worked as a simultaneous interpreter for a long time, and the first couple of phrases of the client were enough for me to immediately assess the “scale of the disaster”. Listen for yourself:

What, "robots attack"? No, here 80 percent is the question of the economy. In order to “break through to the body” of a live operator, you need to make a lot of efforts, and those who spend 3 rubles a month on communications do not have such an opportunity at all and are not foreseen even theoretically. For it is disastrously meaningless to spend many times more on customer service than the client himself spends on communication. So they don’t spend, who will undertake to condemn cell phones for such an approach? And a telephone robot is a modern and workable compromise in cases where a person still needs help “with a human face” and the subscriber cannot achieve something from a simple multi-stage informant.Once I wrote about this problem, and then it seemed almost insoluble to me: either figure it out yourself, or go to the office / salon to take out the girl’s brain, there was no third way. It is clear that there are no completely deadlocks, but two years ago I could not even imagine what intellectually beautiful solutions would appear. I would venture to write that such robots are most likely just a workable solution that should suit, if not everyone, then almost everyone.

Operators, 2021 promises to be interesting

Tele2 has published a "hit parade" of New Year calls from its subscribers to the support service, it's great! A very decent selection, and it's great that "conversations are being recorded." Fortunately, the names are not disclosed, they are simply shared. Informing about the price of an outgoing call, why did this question suddenly “surface” and who will pay for the banquet? About expiration dates that are no longer valid. About the greatly wiser telephone robot Oleg.

"Help those lost in space and time"

It's not my style, but I'm posting 2/3 of Tele2's New Year's press release with almost no edits. He is all good and will surely correct your health, if not shaken during the holidays, then at least your mood that has deteriorated. And there is something to spoil the mood, now we have the next significant holiday only in March. Let's go! My comment.

“During the holidays, the Tele2 service line received a number of unusual requests. Their share of the total number of requests was approximately 2% - Tele2 chose the most memorable ones. The rating is topped by a request from a client from Yekaterinburg: he called the personal support service on January 1 with the question: “What day is it today?” At the same time, the subscriber specified the local time and asked about the weather in the city. The Tele2 specialist was not at all embarrassed and provided the client with up-to-date information on all the questions asked.

This, guys, has been a “classic of the genre” for many years, there are many such curious people. To the question "what day is it today?" the correct answer is “I’m afraid that it’s not the best for you!”. But who will answer that? Not politically correct! But for some reason they are rarely interested in the weather, usually they ask for help with determining the date and time of day. The beginning of January is the shortest days of the year, and it is not always clear whether it is morning or evening. And if the watch is not electronic, but with arrows, then it’s a real disaster ... I once read that the dials on watches in submarines were divided into 24 hours, not 12. To avoid confusion. Well, the first days of January, many feel like they are on a submarine.

In second place is a question from Moscow about the cost of an excavator. The client ran out of traffic, but he urgently needed to find information about the equipment. He turned to the Tele2 support line, and at his request, the employee looked for the cost of an excavator on the Avito site. When his client was not satisfied with the price, the operator helped to find an advertisement for renting a car.

Excavator, Carl! Urgently reward the one who asked the question! A person, even on New Year's celebrations, does not let go of thoughts about work, such responsible people must be cherished and cherished in every possible way. Although everything can be simpler, I once saw a photo of an excavator transporting hard workers in a bucket across a stream. If you can move around like that, then it’s probably comfortable to sleep, so the person wanted to rent an excavator. Maybe they don't let him sleep at home. Cats stomp loudly, children scream, and you never know what else.

The third place is taken by the dialogue of the Potter fans in the chat. The client asked the operator what is better to watch to create a New Year's mood. The cameraman suggested winter classics - The Chronicles of Narnia and all the Harry Potter series. With her last piece of advice, she was right on target - the client turned out to be a fan of the Potter series and immediately cast the most famous spells. The operator supported the conversation with a promise to kill the bad mood with Avada Kedavra, after which the satisfied client went to watch his favorite movie.

I read it and understood almost nothing. I recalled the joke “the patient read the prescription aloud and accidentally summoned the devil.” In general, "Avocado Kadavra" to you all and the New Year's mood too.

The fourth position was taken by a question from a nightlife lover from Kazan. On January 1, a subscriber turned to the Tele2 call center with a request to find a working nightclub in the capital of Tatarstan. The same place in the list is occupied by a practical question from a client from Novosibirsk, who did not run out of mobile traffic in time, but wanted to check the train schedule. The operator quickly found the train schedule and helped the subscriber to plan a trip out of town.

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Oh-oh-oh, the transport schedule is another "classic of the genre." When for some reason everything is spent somewhere, the packages are over, the balance is unexpectedly empty, the wallet is also empty, and life has cracked. Running away from such an inhospitable city is the last chance to survive in this unkind world, and the contact center worker is the last remaining guardian angel, fortunately free. By the way, it was in Kazan that our guide once persistently warned us about the absolutely ridiculous prices for club holidays, alcohol and local “priestesses of love”. He advised to refrain and endure until more tolerant cities.

The appeal, which began with a question from a subscriber from Izhevsk about charging off the subscription fee, occupied the fifth place, and ended with singing. The operator quickly resolved the client's question about mobile communications. Fascinated by the employee's charm, the grateful subscriber congratulated the operator on the New Year and sang the chorus of Niletto's hit “Lubimka”.

Here, everything is clear, not without reason the proverb "finances sing romances" for many, many years. Apparently, an empty wallet contributes to bursts of vocal creativity. I’m joking, of course, and I’m willing to believe in the wonderful effect of the employee’s charm.

I want to know where and how much I'm calling! Or I don't really want to?

How much time has passed, and the people are still hiccuping about the notorious "cancellation of roaming". Which not only turned out to be very crooked in itself, but also “forgotten” to cancel the intercity. And people are traditionally confused in terms of roaming / intercity. The second factor, which I have written about more than once, is those who “come in large numbers” to large cities with their SIM cards from other regions, as well as those who deliberately buy such SIM cards. Tariffs in other regions are actually many times lower, and many from the high bell tower do not care how much the caller pays them, if only to save themselves. In general, they played, played and played out, the Duma came to grips with the issue of informing the caller about the price of the call. I suspect that this child of some major official accidentally “punished” daddy for a hundred or two rubles with such a call, and officials only give away state millions easily, and for their hard-earned 200 rubles they can even cut the throat of the offender. So they started this bodyaga with "informing".There would be no call to the contact center and just say: “My fool unknowingly spent 200 rubles, return the money!”. So no, let the operators now introduce systems that inform about the price of a call in real time, and we will pay for all this happiness. Even if intercity did not use and are not going to. We will not discuss the question of the long-distance intercity, which has already stuck in our teeth, now, and without that much has been said on this topic.

I highly recommend the material in Kommersant here, a sensible article, and everything is laid out https://cars45.com.gh/iiWsuhR66ZBpDsLDg8OfCPKk on the shelves. TelecomDaily CEO Denis Kuskov calculated tens of millions of rubles for each operator to implement such a system, and the figure does not surprise me personally. You need to understand that there are not so many subscribers calling long distance, but the information system should work for everyone! In general, that is still a headache for cellular operators. True, it is mentioned in passing that they want to oblige to inform only about a long-distance call, but how is it possible to implement this in real time? Let's see.

I highly recommend the material in Kommersant here, a sensible article, and everything is laid out https://cars45.com.gh/iiWsuhR66ZBpDsLDg8OfCPKk https://cars45.com.gh/iiWsuhR66ZBpDsLDg8OfCPKk on the shelves. TelecomDaily CEO Denis Kuskov calculated tens of millions of rubles for each operator to implement such a system, and the figure does not surprise me personally. You need to understand that there are not so many subscribers calling long distance, but the information system should work for everyone! In general, that is still a headache for cellular operators. True, it is mentioned in passing that they want to oblige to inform only about a long-distance call, but how is it possible to implement this in real time? We'll see.

Another little quote:

“...For example, if a subscriber with a Moscow SIM card leaves for St. Petersburg and calls from there to another Moscow number, the call will be charged at an increased rate, even if the called subscriber is in St. Petersburg.

This is often faced, for example, by elderly citizens who cannot figure out the tariffs, deputies point out. They propose to oblige operators to connect text, color or any other notifications about incoming, outgoing or missed calls from regional numbers. This will not require budget expenditures, it follows from the project.

I'm sobbing with emotion, how far our deputies are from the people! "... Color or any other notifications", three times ha! They don't even realize how many older people they care about still use inexpensive phones with monochrome displays. However, younger deputies may not be aware that the displays are NOT color. In general, if it’s really on the case, then such informing should be done by voice. Once a person calls on the phone, then he is able to perceive speech by ear, but whether he can read the message is another question. This is if we are really talking about the needs of older people, and did not drag them here for PR. Well, a short phrase like “your call will cost two rubles 50 kopecks per minute” is unlikely to bother anyone much and will certainly be more humane than forcing a person to peer at the screen in search of the price of a minute.

Another reason to sob is the wonderful phrase "There will be no budgetary expenses for this, it follows from the project." That is, this is the main thing that worries officials. The fact that mobile operators will “smear” all these hundreds of millions of rubles of expenses over all their subscribers and this will inevitably affect all subscription fees, officials do not care about this “trifle”, they are state people, they think globally and strategically.

Tinkoff, the robot Oleg is getting smarter right before our eyes

Tinkoff has completed the integration of Oleg's smart telephone robot into a customer call center. During the pilot project, Oleg learned to help more than 5,000 people at the same time, instantly recognize the essence of a customer’s request, advise the interlocutor, and unload the call center, preventing the formation of a queue on the line.

Telephone robot Oleg can report the balance of the card or send an SMS with the contract number. He also helps to change the tariff, change the date of payment under the contract, can act as a consultant and interlocutor. In total, the phone bot Oleg is trained to work out 60 request scenarios that customers use most often.

I listened with interest to samples of Oleg's speech, I liked it. And this is a professional opinion, I worked as a simultaneous interpreter for a long time, and the first couple of phrases of the client were enough for me to immediately assess the “scale of the disaster”. Listen for yourself:

What, "robots attack"? No, here 80 percent is the question of the economy. In order to “break through to the body” of a live operator, you need to make a lot of efforts, and those who spend 3 rubles a month on communications do not have such an opportunity at all and are not foreseen even theoretically. For it is disastrously meaningless to spend many times more on customer service than the client himself spends on communication. So they don’t spend, who will undertake to condemn cell phones for such an approach? And a telephone robot is a modern and workable compromise in cases where a person still needs help “with a human face” and the subscriber cannot achieve something from a simple multi-stage informant. Once I wrote about this problem, and then it seemed almost insoluble to me: either figure it out yourself, or go to the office / salon to take out the girl’s brain, there was no third way. It is clear that there are no completely deadlocks, but two years ago I could not even imagine what intellectually beautiful solutions would appear. I would venture to write that such robots are most likely just a workable solution that should suit, if not everyone, then almost everyone.